User intention recognition method and device, computer equipment and storage medium

A technology of user intent and recognition method, which is applied in computer components, computing, speech recognition, etc., and can solve the problem of low accuracy of user intent recognition

Pending Publication Date: 2020-09-01
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Abstract
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention provides a user intention identification method, device, computer equipment and storage medium to solve the problem of low user intention identification accuracy existing in the user intention identification technology in the prior art

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  • User intention recognition method and device, computer equipment and storage medium
  • User intention recognition method and device, computer equipment and storage medium
  • User intention recognition method and device, computer equipment and storage medium

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Embodiment Construction

[0034] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0035] The method for identifying user intent provided by the first embodiment of the present invention can be applied to such as figure 1 In the application environment shown, the server obtains the text information provided by the user from the client, and obtains multiple built-in words from the preset intent recognition system, and then calculates the relationship between the text information and each built-in word Intention similarity, using the b...

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Abstract

The invention relates to the technical field of man-machine conversation in artificial intelligence, and provides a user intention identification method and device, computer equipment and a storage medium, and the method comprises the steps: obtaining text information provided by a user side, and obtaining a plurality of built-in verbal skills from a preset intention identification system; takingthe built-in verbal skill of which the intention similarity with the text information reaches a first preset threshold value as a candidate verbal skill; obtaining a classification result of the candidate verbal skill according to the trained positive and negative meaning classification model; obtaining a positive and negative meaning score of the candidate verbal skill based on the classificationresult; obtaining a candidate value of each candidate verbal skill according to the candidate verbal skill and the intention similarity; and selecting a candidate verbal skill as an intention recognition result according to the candidate value. According to the embodiment of the invention, the method can solve a problem that a user intention recognition technology in the prior art is lower in user intention recognition precision. The invention also relates to a blockchain technology, and the method can be applied to the field of smart government affairs, thereby promoting the construction ofsmart cities.

Description

technical field [0001] The present invention relates to the technical field of man-machine dialogue, in particular to a user intention identification method, device, computer equipment and storage medium. Background technique [0002] In recent years, in order to reduce manpower input and improve customer service dialogue efficiency, more and more companies have applied user intent recognition technology to customer service scenarios. At present, the existing recognition of user intention generally adopts the following two methods: the first is that when the user enters a sentence, the machine does not recognize the dialogue entered by the user, and uses the preset template to directly feed back the words corresponding to various services to the user. The second is that when the user enters a sentence, the robot recognizes the dialogue entered by the user, and then obtains the user's intention, and then selects the corresponding speech to give the user feedback. Although th...

Claims

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Application Information

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IPC IPC(8): G06F16/35G06F40/194G06K9/62G06N3/04G10L15/26
CPCG06F16/35G10L15/26G06F40/194G06N3/045G06F18/22G06F18/214
Inventor 李小娟徐国强
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN
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