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Label establishment method and device for collection call, electronic equipment and medium

A method for establishing a label and a technology for labeling, which is applied in the field of label establishment for collection calls, and can solve the problems of call audio and label understanding limitations, and low label accuracy.

Pending Publication Date: 2020-10-23
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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AI Technical Summary

Problems solved by technology

[0003] In the existing technical solutions for creating labels for collection calls, the meaning of the call audio is manually understood, and then the label of the call audio is determined according to the meaning. However, this method is limited by the user's understanding of the call audio and labels. Will lead to low accuracy of established labels

Method used

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  • Label establishment method and device for collection call, electronic equipment and medium
  • Label establishment method and device for collection call, electronic equipment and medium
  • Label establishment method and device for collection call, electronic equipment and medium

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Embodiment Construction

[0072] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0073] Such as figure 1 As shown, it is a flow chart of a preferred embodiment of the label establishment method of the call collection call of the present invention. According to different requirements, the order of the steps in the flowchart can be changed, and some steps can be omitted.

[0074] The label establishment method for collection calls is applied to one or more electronic devices, and the electronic device is a device that can automatically perform numerical calculation and / or information processing according to preset or stored instructions, and its hardware includes But not limited to microprocessors, application specific integrated circuits (Application Specific Integrated Circuit, ASIC), programmable gate arrays (Field-Programma...

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Abstract

The invention relates to data processing, and provides a collection call label establishment method and device, electronic equipment and a medium. The method is applied to the field of artificial intelligence. Acquiring target time and extracting a collection call audio; converting the collection call audio into a collection text and preprocessing the collection text; obtaining multiple segmentedwords, inputting the plurality of segmented words into a pre-trained first model, obtaining a first tag, selecting a pre-trained second model according to the first label, inputting the plurality of segmented words into a second model, obtaining a second tag, calculating an overdue rate and a confidence interval of the second label; and when it is detected that the overdue rate is within the confidence interval, the second label is determined as the target label of the call audio collection, so that the accuracy of the target label can be ensured without interference of human factors, the target label can be effectively applied, and the marking speed of the call audio collection can be increased. In addition, the invention also relates to a blockchain technology, and the target label can be stored in the blockchain.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a method, device, electronic equipment and medium for establishing a call collection label. Background technique [0002] For smart collection workers, labeling collection call audio can help relevant practitioners quickly conduct overdue analysis. Therefore, it is very necessary to create labels for collection calls. [0003] In the existing technical solutions for creating labels for collection calls, the meaning of the call audio is manually understood, and then the label of the call audio is determined according to the meaning. However, this method is limited by the user's understanding of the call audio and labels. It will lead to low accuracy of established labels. Contents of the invention [0004] In view of the above, it is necessary to provide a label establishment method, device, electronic equipment and medium for collection calls, which can not only ensure...

Claims

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Application Information

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IPC IPC(8): G06F40/289G06F40/242G06F16/35G06F16/68G06F16/65G10L15/02G10L15/26
CPCG10L15/02G10L15/26G06F16/355G06F16/65G06F16/686G06F40/242G06F40/289
Inventor 邓真
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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