Data processing method and device, electronic equipment and storage medium
A data processing and risk factor technology, applied in the field of data processing, can solve problems such as inaccurate judgment results and low judgment efficiency, and achieve the effects of reducing subjectivity, improving judgment efficiency, and reducing time costs
Pending Publication Date: 2020-10-30
BEIJING DIDI INFINITY TECH & DEV
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[0004] In view of this, the purpose of this application is to provide a data processing method, device, electronic equipment and storage medium to improve the problems of low judgment efficiency and inaccurate judgment results due to subjectivity in existing judgment methods
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[0036] The technical solutions in the embodiments of the present application will be described below with reference to the drawings in the embodiments of the present application.
[0037] It should be noted that like numerals and letters denote similar items in the following figures, therefore, once an item is defined in one figure, it does not require further definition and explanation in subsequent figures. Meanwhile, in the description of the present application, relative terms such as "first", "second", etc. are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply that these entities or operations, any such actual relationship or order exists. Furthermore, the term "comprises", "comprises" or any other variation thereof is intended to cover a non-exclusive inclusion such that a process, method, article, or apparatus comprising a set of elements includes not only those elements, but also includes elements...
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The invention discloses a data processing method and device, electronic equipment and a storage medium, and belongs to the technical field of data processing. The data processing method comprises thesteps of obtaining a customer service work order for a service order; performing word segmentation on the text recorded in the customer service work order to obtain a word segmentation array; mappingthe word segmentation array into a corresponding word vector sequence by utilizing a preset vector conversion model; and sequentially inputting each vector in the word vector sequence into a pre-trained recurrent neural network model for processing according to a word order in the text to obtain a danger coefficient of the service order. According to the embodiment of the invention, the method comprises the steps: carrying out the processing, word segmentation and word vector conversion processing are carried out on a customer service work order to be processed; and the obtained vectors are sequentially input into a pre-trained recurrent neural network model for processing according to the word order in the text, so that the danger coefficient of the service order is predicted, the time cost of manual customer service is reduced, the judgment efficiency is improved, Meanwhile, the subjectivity of manual judgment can be reduced.
Description
technical field [0001] The present application belongs to the technical field of data processing, and in particular relates to a data processing method, device, electronic equipment and storage medium. Background technique [0002] With the advancement of technology and the complexity of social networks, many service platforms responsible for providing convenience to users (such as online car-hailing platforms and food delivery platforms) have emerged. As a link between service requesters and service providers, the service platform not only needs to provide convenient services for multiple users, but also shoulders the important responsibility of protecting the interests of users. Complex social relationships and unpredictable emergencies have brought great difficulties to platform services and user management. Therefore, almost all service platforms have customer service personnel responsible for handling various complaint orders. The customer service is an important link ...
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IPC IPC(8): G06Q30/06G06K9/62G06N3/04G06N3/08G06Q30/00
CPCG06Q30/0635G06Q30/012G06N3/08G06N3/044G06N3/045G06F18/2411
Inventor 周畅韩冰王洋
Owner BEIJING DIDI INFINITY TECH & DEV