Customized verbal skill recommendation method and device, computer equipment and storage medium
A recommendation method and computer technology, applied in the field of intelligent customer service, can solve problems such as the inability of different customers to formulate marketing strategies, the inability to know the personal characteristics of customers, and the degree of demand for marketing products based on their hobbies and interests. The effect of marketing
Pending Publication Date: 2020-11-10
PING AN TECH (SHENZHEN) CO LTD
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Problems solved by technology
[0003] The robot customer service in the existing technology adopts the traditional intelligent outbound call technology. Although it can obtain the customer's voice information in real time and understand the customer's intention, it usually cannot know the customer's personal characteristics, hobbies and marketing products. Therefore, regardless of the customer's identity information and personal hobbies, the replies from the robot customer service are all the same, and it is impossible to formulate corresponding marketing strategies for different customers.
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[0040] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.
[0041] It can be understood that the terms "first", "second" and the like used in this application may be used to describe various elements herein, but these elements are not limited by these terms. These terms are only used to distinguish one element from another element. For example, without departing from the scope of the present application, the first field and the algorithm determination module can be referred to as the second field and the algorithm determination module, and similarly, the second field and the algorithm determination module can be referred to as the first field And algorithm...
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The invention discloses a customized verbal skill recommendation method and device, a computer equipment and a storage medium. The method comprises the steps of obtaining first data used for representing user features and second data used for representing a user problem; respectively inputting the first data and the second data into a preset recommendation model to obtain product data matched withthe user preference degree; and inputting the first data, the second data and the product data into a preset verbal skill model to generate a customized verbal skill text. According to the customizedverbal skill recommendation method disclosed by the invention, products of user interests can be recommended for different users, and customized verbal skill is automatically generated, so that precise marketing is realized, and the purchase rate of the products is improved.
Description
technical field [0001] The present invention relates to the technical field of intelligent customer service, and in particular to a method, device, computer equipment and storage medium for a customized speech skill recommendation. Background technique [0002] Insurance customer service is one of the services closest to customers in the insurance industry. It is not only related to the promotion of insurance knowledge, insurance business expansion, pre-sales and after-sales consultation, etc., but also directly affects the business volume and performance of insurance companies. Therefore, excellent Excellent customer service will continue to attract more customers and improve customers' insurance service experience. With the development of artificial intelligence technology and natural language technology, more and more companies use robots to provide customer service question and answer services. [0003] The robot customer service in the existing technology adopts the tr...
Claims
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IPC IPC(8): G06F16/332G06F16/335G06N3/02G06Q30/02
CPCG06F16/3329G06F16/335G06N3/02G06Q30/0281
Inventor 樊忠睿吴振宇王建明
Owner PING AN TECH (SHENZHEN) CO LTD