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Voice processing method and device based on human-computer interaction, equipment and storage medium

A technology of speech processing and human-computer interaction, applied in speech analysis, speech recognition, automatic exchange, etc., it can solve the problems of voice robot playing status interruption, user interruption and inability to respond flexibly, and achieve the effect of accurate response

Active Publication Date: 2020-11-20
SHENZHEN ZHUIYI TECH CO LTD
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  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

[0003] When the voice robot plays voice, it usually receives the user's voice signal, which causes the interruption of the voice robot's playback state. At present, the voice robot cannot flexibly respond to the interruption of the user, which is too limited.

Method used

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  • Voice processing method and device based on human-computer interaction, equipment and storage medium
  • Voice processing method and device based on human-computer interaction, equipment and storage medium
  • Voice processing method and device based on human-computer interaction, equipment and storage medium

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Embodiment Construction

[0069] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0070] The voice processing method based on human-computer interaction provided by this application can be applied to such as figure 1 shown in the application environment. Wherein, the calling platform 102 communicates with the user terminal 104 through the network. The intelligent robot in the calling platform 102 can conduct a voice call with the user terminal. Wherein, the user terminal 104 may be, but not limited to, various personal computers, notebook computers, smart phones, tablet computers and portable wearable devices. The call platform 102 can be implemented...

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Abstract

The invention provides a voice processing method and device based on human-computer interaction, equipment and a storage medium. The method comprises the following steps: controlling a voice robot toplay preset voice in a voice call with a user terminal; if the voice data generated by the user terminal is received in the playing process, generating an interruption signal; interrupting the playingof the preset voice by the voice robot according to the interruption signal; identifying a corresponding interruption position of the interruption signal in the preset voice; identifying a user intention according to the interruption position and the voice data; and searching a response strategy corresponding to the user intention, and controlling the voice robot to execute the response strategy.According to the scheme, the problem of inflexible response during human-computer interaction can be avoided.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence and the technical field of voice communication, in particular to a voice processing method, device, device and storage medium based on human-computer interaction. Background technique [0002] With the development of artificial intelligence technology, there are many scenes where robots replace human beings. A voice robot is a commonly used intelligent robot that can replace human customer service to perform some customer service tasks. For example, using a voice robot to make outbound calls is a relatively common scenario. An outbound call refers to actively calling a user through a voice robot to establish a voice call. [0003] When the voice robot is playing voice, it usually receives the user's voice signal, which interrupts the playing state of the voice robot. At present, the voice robot cannot flexibly respond to the interruption of the user, which is too limite...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/527G10L15/22G10L15/26
CPCG10L15/22G10L15/26G10L2015/223H04M3/527
Inventor 刘彦华邓锐涛王艺霏刘云峰
Owner SHENZHEN ZHUIYI TECH CO LTD
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