User data processing method and device combining RPA and AI, equipment and storage medium
A technology of user data and processing methods, which is applied in the computer field and can solve the problems of low efficiency of manual user data acquisition
Pending Publication Date: 2020-11-27
BEIJING LAIYE NETWORK TECH CO LTD +1
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[0006] The embodiment of the present application provides a user data processing method, device, device, and storage medium that combines RPA and AI to solve the problem of low efficiency in manually obtaining user data
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[0095] In order to make the purposes, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments It is a part of the embodiments of this application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.
[0096] figure 1 A schematic diagram of the architecture of a user data processing system combining RPA and AI provided by an embodiment of the present application. like figure 1 As shown, the user data processing system combining RPA and AI may include a terminal 11 and a server 12 . Wherein, the terminal may be a mobile phone, a tablet, a notebook compute...
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The invention provides a user data processing method and device combining RPA and AI, equipment and a storage medium. The method is applied to natural language processing (NLP) of artificial intelligence (AI), and comprises the following steps of: obtaining access information of a user; determining a target service intention of the user according to the access information, the target service intention corresponding to a plurality of word slots, and each word slot corresponding to a group of query statements; performing session interaction with a user by adopting the query statement of the wordslot corresponding to the target service intention to obtain a session sentence input by the user; and generating and outputting user data corresponding to the target service intention according to the session sentence so as to understand the intention. According to the method and the apparatus, the user can be automatically interacted through the word slots and the query statements correspondingto the preset service intentions to obtain the user data, so that the efficiency of obtaining the user data is improved.
Description
technical field [0001] The present application relates to the field of computer technology, and in particular to a user data processing method, device, device and storage medium combining RPA (Robotic Process Automation) and AI (Artificial Intelligence, artificial intelligence). Background technique [0002] Robotic Process Automation (RPA for short) is to use specific "robot software" to simulate human operations on computers and automatically execute process tasks according to rules. Artificial Intelligence (AI for short) is a technical science that studies and develops theories, methods, technologies and application systems for simulating, extending and expanding human intelligence. [0003] With the development of Internet technology, more and more enterprises conduct product promotion through the Internet. Users can learn about the business products they are interested in by browsing the product promotion pages provided by the company. The enterprise interacts with th...
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IPC IPC(8): G06F16/332G06F16/33G06Q30/00
CPCG06F16/3329G06F16/3344G06Q30/01
Inventor 田雪徐宁胡一川汪冠春褚瑞李玮
Owner BEIJING LAIYE NETWORK TECH CO LTD