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Service information processing method and device

An information processing method and service request technology, applied in the field of service information processing methods and devices, can solve problems affecting users' experience of hotel service quality, etc., and achieve the effects of high-quality service, efficient and convenient service, and improved efficiency

Pending Publication Date: 2020-12-01
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] According to statistics, about 7% of the calls received by the front desk of the hotel asked about the progress of the service. This is undoubtedly a very high proportion, and it will affect the user's experience of the hotel's service quality.

Method used

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  • Service information processing method and device
  • Service information processing method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0104] First of all, this embodiment 1 provides a service information processing method from the perspective of the server, see figure 2 , the method may specifically include:

[0105] S201: Receive a service request, the service includes services required during check-in, check-out or check-in in a guest room at a target service place;

[0106] During specific implementation, consumer users can initiate service requests to the server through various channels, for example, through the first client installed in their own terminal equipment. The service request initiated by the client, in order to determine the service address with the room identification information associated with the service demander user.

[0107] Specifically, see Figure 3-1 As shown, in the user interface of the first client, a "service" option can be provided, and after clicking on the option to enter the corresponding service page, a variety of optional service types can be displayed, for example, in...

Embodiment 2

[0127] The second embodiment corresponds to the first embodiment, and provides a method for processing service information from the perspective of the first client provided for the consumer user. Among them, the specific first client can exist in the form of App, etc. Consumer users can install it in mobile terminal devices such as mobile phones. A client initiates a specific service request. For example, it may include adding an extra bed, delivering laundry, etc., and the specific task execution progress information may also be queried directly through the first client. Specifically, see Figure 8 , the method may specifically include:

[0128] S801: The first client provides optional service type information, and the service includes services required during check-in, check-out, or check-in in the guest room at the target service place;

[0129] S802: After the target service type is selected, submit a service request to the server, and carry the information of the servi...

Embodiment 3

[0132] The third embodiment also corresponds to the first embodiment, and provides a service information processing method from the perspective of the second client. Wherein, the specific second client may be a client provided to employees such as waiters in the store. In the case that the consumer user does not install the first client, etc., he may also inform the waiter of his needs orally or by phone. Users and service users can create work orders through the second client according to the needs of consumers and users, and submit them to the server for task assignment. Wherein, the second client may specifically be an independent application program, or may also provide corresponding function modules such as "initiating a work order" in the smart office application to interact with other users under the organizational structure of the store. Among them, see Figure 9 , the method may specifically include:

[0133] S901: The second client provides an operation option for ...

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Abstract

The embodiment of the invention discloses a service information processing method and device, and the method comprises the steps: receiving a service request, and enabling services to comprise services needed in a check-in or check-out process in a target service place or a check-in process in a guest room; creating a task work order of a corresponding type according to the service type information and the service address information corresponding to the service request; and allocating a task executor to the task work order, and sending the information of the task work order to terminal equipment associated with the task executor. According to the embodiment of the invention, more efficient and convenient services can be provided for customers who check in or check out in a hotel.

Description

technical field [0001] The present application relates to the technical field of service information processing, in particular to a service information processing method and device. Background technique [0002] A hotel is a place that provides accommodation and food for guests. It can usually use its building as a certificate to provide services to guests by selling guest rooms, catering and comprehensive service facilities. With the development of commodity object information service system to more fields, hotels have also become one of the fields. Through this service system, users can realize online room reservation, online payment, and so on. In addition, the service system can also maintain the user's credit system, and users with good credit can even realize "credit living" such as deposit-free and ward-check-free, without complicated check-in or check-out procedures. Therefore, for users and hotels Operators provide convenience. In addition, some hotels also provi...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q50/12
CPCG06Q10/063112G06Q50/12
Inventor 黄宇峰
Owner ALIBABA GRP HLDG LTD
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