Remote guidance method for frozen screen annotation in instant messaging process

Abstract

The invention relates to the technical field of frozen screen remote guidance methods, in particular to a remote guidance method for frozen screen annotation in an instant messaging process, which comprises the following steps: seeking remote frozen screen guidance: a client help seeker and a technical support party establish cloud instant messaging on a front-end application layer through an APIinterface service layer and a basic service layer; screen freezing, wherein both the client help seeking party and the technical support party can use screen freezing operation in the cloud instant messaging connection process; remote labeling: when the client helps seeking party and the technical support party freeze the screen, labeling inquiry or guidance can be carried out on unknown places, and the technical support party guides the client help seeking party to solve problems; and after the problems are solved, the client helps the seeking party and the technical support party can close the cloud instant messaging and end the guidance. According to the invention, intelligent, scenarized and real-time services are realized, remote guidance is carried out by using frozen screen annotation, the guidance work can be remotely completed in audio and video calls, and the communication efficiency is greatly improved.

Description

technical field [0001] The invention relates to a remote guidance method, in particular to a remote guidance method for freezing screen marking during instant messaging, and belongs to the technical field of freezing screen remote guidance methods. Background technique [0002] At present, due to the influence of various factors such as the field environment, the operating parameters set before the equipment leaves the factory may not meet the requirements during on-site operation. When the equipment is installed, technicians must be sent to the site to check the working status and operating parameters of the equipment. Debugging; when the equipment fails, it is necessary to send technicians to the site to troubleshoot, or use audio and video communication for technical guidance, and the equipment manufacturer will send relevant technical personnel to the site to provide technical services, which not only increases the employment of equipment manufacturers The cost also incr...

AI Technical Summary

Problems solved by technology

[0002] At present, due to the influence of various factors such as the field environment, the operating parameters set before the equipment leaves the factory may not meet the requirements during on-site operation. When the equipment is installed, technicians must be sent to the site to check the working status and operating parameters of the equipment. Debugging; when the equipment fails, it is necessary to send technicians to the site to troubleshoot, or use audio and video communication for technical guidance, and the equipment manufacturer will send relevant technical personnel to the site to provide technical services, which not only increases the employment of equipment manufacturers The cost also increases the unnecessary loss of the manufacturing enterprise. The loss caused by the shutdown of the equipment is immeasurable, but it is far from solving the problems of the equipment, resulting in low communication efficiency between the technology manufacturer and the customer, and the service desk of the technology manufacturer is dull. Affects the efficiency of remote instruction

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