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Client visit relationship judgment system and method

A customer and relationship technology, applied in the field of customer visit relationship judgment system, can solve the problem of not being able to effectively determine whether the visitor and the broker are walking together, and not accurately judging whether the visitor is a natural visitor customer or a channel customer, etc. The effect of judgment accuracy

Pending Publication Date: 2021-01-05
重庆天智慧启科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The present invention provides a system and method for judging customer visiting relationship, which solves the technical problem that the existing technology cannot effectively determine whether the visitor is traveling with the broker, and cannot accurately judge whether the visitor is a natural visiting customer or a channel customer

Method used

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  • Client visit relationship judgment system and method

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0040] The embodiment of a system for judging customer visit relationship in the embodiment of the present invention is basically as attached figure 1 shown, including:

[0041] The collection module is used to collect the monitoring video of the broker receiving visitors;

[0042] The identification module is used to determine whether the broker and the visitor appear on the same screen according to the surveillance video: if the broker and the visitor do not appear on the same screen, it is determined that the visitor is a natural visiting customer; if the broker and the visitor appear on the same screen screen, send instructions to the sequence module for further judgment;

[0043] Sequence module, used to judge the order in which the agent and the visitor appear according to the surveillance video: if the visitor appears first and the agent appears later, it is determined that the visitor is a natural visitor; if the agent appears first, the visitor After appearing in, i...

Embodiment 2

[0056] The only difference from Example 1 is that

[0057] In S2, the identification module also judges whether there is a dialogue between the agent and the visitor in the same screen according to the surveillance video. Specifically, voice recognition software can be used to analyze the dialogue voice in the surveillance video, convert the voice into text, and then use semantic recognition to judge whether the agent and the visitor are communicating on a certain topic. If there is no dialogue between the broker and the visitor in the same screen, it is determined that the visitor is a natural visitor; if there is a dialogue between the broker and the visitor in the same screen, it is determined that the visitor is a channel customer.

[0058] In S2, the recognition module also extracts the dialogue voice from the surveillance video, and judges the ratio of the speaking duration of the visitor to the speaking duration of the agent and the size of the time threshold according ...

Embodiment 3

[0065] The only difference from Example 2 is that

[0066] Through image recognition and voice recognition, it can be judged whether the agent is in an idle state. Specifically, through face recognition technology to analyze whether there is a customer in the surveillance video with a broker, the customer can be a new customer or an old customer. If there is a customer in the picture of the broker, no matter whether the customer is a new customer or an old customer, it is judged that the broker is in a busy state.

[0067] If there is no client in the broker's screen, the server sends a signal to the broker's terminal, which is an IPAD tablet computer in this embodiment. After the IPAD receives the signal, it turns on the microphone to collect the dialogue voice related to the broker, and sends the collected dialogue voice to the server. After the server receives the dialogue voice, the recognition module converts the dialogue voice into text, and then judges whether the pro...

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Abstract

The invention relates to the technical field of real estate, in particular to a client visit relationship judgment system. The system comprises: an acquisition module, which is used for acquiring a monitoring video of reception of a visitor by a broker; a recognition module, which is used for judging whether the broker and the visitor appear in the same picture or not according to the monitoring video; a sequence module, which is used for judging the appearing sequence of the broker and the visitor according to the monitoring video; and an output module, which is used for outputting a judgmentresult of a client visit relationship. Whether the visitor and the broker travel together or not is analyzed according to a distance between the visitor and the broker, the appearing sequence and conduction of a conversation, so the problems that whether the visitor and the broker travel together or not cannot be effectively determined and that whether the visitor is a spontaneously visiting client or a channel client cannot be accurately judged in the prior art are solved.

Description

technical field [0001] The invention relates to the field of real estate technology, in particular to a system and method for judging customer visit relationship. Background technique [0002] For most real estate companies, they need to rely on channel brokers to bring customers who are interested in buying houses to the sales center to achieve transactions. Due to profit-driven, there are various risks in bringing customers through channels, such as "inside orders and outbound flights". After receiving natural visiting customers, real estate consultants do not enter customer files into the system, but channel brokers report customers. Earn commissions from real estate companies. Therefore, for real estate companies, it is necessary to take necessary measures to form strict management and control. [0003] In this regard, the document CN109978621A discloses a real estate channel customer and commission settlement management system, including a communication subsystem, a f...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04N7/18G10L15/26G06K9/00
CPCH04N7/18G10L15/26G06V40/16
Inventor 焦谋郭界唐君左
Owner 重庆天智慧启科技有限公司
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