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Voice response method, device and equipment and computer readable storage medium

A voice response, storage medium technology, applied in voice analysis, voice recognition, instruments, etc., to achieve the effect of improving experience, improving accuracy, and high accuracy

Pending Publication Date: 2021-01-08
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The present application provides a method and device for voice response, electronic equipment and a computer-readable storage medium, aiming to solve the problem of how to respond personalizedly according to the user's voice in the application of voice response equipment

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  • Voice response method, device and equipment and computer readable storage medium
  • Voice response method, device and equipment and computer readable storage medium
  • Voice response method, device and equipment and computer readable storage medium

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Embodiment Construction

[0042] In many occasions, intelligent voice broadcast equipment is used to interact with users. However, at present, many intelligent voice response equipment only pay attention to the content of the user's voice, and do not pay attention to the intonation used for the voice, so generally use a unified intonation Answering in the answering mode, it is not possible to perform personalized answers according to different user voices, and it is impossible to improve the user's sense of service experience.

[0043] To this end, the embodiment of the present application provides a voice response method, aiming at responding to the user by combining the voice of the user and the voice content of the voice of the user, so as to realize personalized responses according to different voices of the users.

[0044] It should be noted that in this application, the voice content of the user's voice refers to the voice text content corresponding to the user's voice.

[0045] In order to make ...

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PUM

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Abstract

The invention provides a voice response method, device and equipment and a computer readable storage medium, and the method comprises the steps: obtaining a user voice, determining a tone type corresponding to the user voice according to the voice features and voice contents of the user voice, and based on the tone type corresponding to the user voice and the voice contents, generating response voice corresponding to the user voice, and finally broadcasting the response voice. Since the broadcast response voice is obtained according to the intonation type of the user voice and the voice content, the broadcast response voice can be different as long as the intonation types of the user voice are different, personalized response according to the user voice is achieved, and the user experiencecan be improved. Besides, the tone type corresponding to the user voice is determined according to two dimensions of the voice feature and the voice content of the user voice, so that the tone type corresponding to the user voice has relatively high accuracy, and the accuracy of the broadcast response voice can be improved.

Description

technical field [0001] The present application relates to the field of voice processing, in particular to a voice response method and device, electronic equipment, and a computer-readable storage medium. Background technique [0002] In many service scenarios, an intelligent voice response device is provided for voice interaction with users. However, at present, many intelligent voice response devices have relatively simple response methods. For example, they use a unified tone of voice response mode to respond, which cannot provide personalized responses according to different user voices, and cannot improve the user's sense of service experience. Contents of the invention [0003] The present application provides a voice response method and device, electronic equipment, and a computer-readable storage medium, aiming to solve the problem of how to perform personalized responses according to user voices in the application of voice response equipment. [0004] In order to ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L25/48G10L15/06G10L15/08
CPCG10L25/48G10L15/08G10L15/063
Inventor 申亚坤
Owner BANK OF CHINA