A method and device for clustering and controlling calls

Abstract

The present invention discloses a method and device for clustering and controlling calls. The method includes: step 601, clustering M calls being made by M voice assistants of a calling user to form L call categories ; Step 602, receiving from the first voice assistant the user-controlled call content of the calling user when controlling the first call, and sending the user-controlled call content to the second voice assistant, so that the second voice assistant is based on The user controls the call content to generate a third call voice. Through the above method and device, the number of times the second voice assistant triggers the user to perform control can be reduced, thereby improving user experience.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of information processing, and in particular to a method and device for clustering and controlling calls. Background technique [0002] In recent years, with the development of artificial intelligence, voice assistants can also provide users with more and more abundant services. For example, voice assistants can replace the calling user to automatically make calls and interact with the called user. During the process, the calling user can actively or respond to the trigger of the terminal to participate in the call interaction process and control the call. However, when the calling user has multiple terminals and the multiple terminals are in the call interaction at the same time, there is a situation where the calls of the multiple terminals need to be controlled by the calling user. In this case, which terminal the calling user controls the call , How to coordinate operations bet...

AI Technical Summary

Problems solved by technology

However, when the calling user has multiple terminals and the multiple terminals are in the call interaction at the same time, there is a situation where the calls of the multiple terminals need to be controlled by the calling user. In this case, which terminal the calling user controls the call , How to coordinate operations between the above-mentioned multiple terminals, how to distinguish which terminal the voice command given by the calling user is for when the calling user controls the call of multiple terminals at the same time, how to improve the efficiency of the user's control of the call, and how to reduce the voice The assistant triggers the user to control the number of calls, and there is no solution in the prior art

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