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Online self-service dialogue method and device, computer equipment and computer readable medium

A technology of computer equipment and computer programs, applied in the field of intelligent decision-making, can solve the problems of low efficiency of online self-help dialogue, and achieve the effect of improving accuracy and efficiency of conversational communication

Pending Publication Date: 2021-02-02
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] This application provides an online self-help dialogue method, device, computer equipment and computer-readable storage medium, which can solve the problem of low efficiency of online self-help dialogue in traditional technologies

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  • Online self-service dialogue method and device, computer equipment and computer readable medium
  • Online self-service dialogue method and device, computer equipment and computer readable medium
  • Online self-service dialogue method and device, computer equipment and computer readable medium

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Embodiment Construction

[0018] The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0019] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude The presence or addition of one or more other features, integers, steps, in-line operations, elements, components and / or collections thereof.

[0020] see figure 1 , figure 1 A schematic flowchart of the online sel...

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Abstract

The invention belongs to the technical field of intelligent decision making, and provides an online self-service dialogue method and device, computer equipment and a computer readable storage medium.According to the invention, the module information contained in the page module corresponding to the online operation is acquired in response to the online operation of the user, the dialogue scene corresponding to the online operation is identified according to the module information, the preset verbal skill corresponding to the dialogue scene is acquired based on the dialogue scene, and a dialogue is pushed according to the preset verbal skill. Since the dialogue scene corresponding to the module where the user is located is identified, the module scene where the user is located is used as an important parameter for pushing the dialogue corresponding to the dialogue, and the mapping relationship between the dialogue scene and the dialogue is established according to the identified dialogue scene; the verbal skill most suitable for the scene is recalled according to the verbal label, the purpose that the verbal skill is different in different scenes is achieved, and the dialogue accuracy and the conversation communication efficiency are improved.

Description

technical field [0001] The present application relates to the technical field of intelligent decision-making, and in particular to an online self-help dialogue method, device, computer equipment and computer-readable storage medium. Background technique [0002] At present, when a robot conducts a self-service dialogue online, it is generally after the user actively clicks on the robot, and the robot makes a corresponding preset response according to the customer's question. For example, among the robots in the insurance industry, the average user does not know what kind of problems the robot can solve. Even if the user actively clicks on the robot, the robot can only answer the user's question according to the preset response corresponding to the question. users, leading to low efficiency of self-help dialogue, the effect is not good. Contents of the invention [0003] The present application provides an online self-help dialog method, device, computer equipment and comp...

Claims

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Application Information

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IPC IPC(8): G06F3/0481G06F3/0485G06F40/295G06Q40/08
CPCG06F3/0481G06F3/0485G06F40/295G06Q40/08
Inventor 赵凌燕
Owner PING AN TECH (SHENZHEN) CO LTD
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