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CRM-based user quality tracking processing method and device thereof

A user quality and processing method technology, applied in the field of CRM-based user quality tracking and processing, can solve problems such as data disconnection, and achieve the effect of solving data disconnection

Pending Publication Date: 2021-03-05
创业黑马科技集团股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The main purpose of this application is to provide a CRM-based user quality tracking processing method and device to solve the problem that the smart telemarketing model is out of touch with traditional CRM data

Method used

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  • CRM-based user quality tracking processing method and device thereof
  • CRM-based user quality tracking processing method and device thereof
  • CRM-based user quality tracking processing method and device thereof

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Embodiment Construction

[0028] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiment of the application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiment of the application. Obviously, the described embodiment is only It is an embodiment of a part of the application, but not all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of this application.

[0029] It should be noted that the terms "first" and "second" in the specification and claims of the present application and the above drawings are used to distinguish similar objects, but not necessarily used to describe a specific order or sequence. It should be understood that the data so used may be interchanged under appropriate circumstances for ...

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PUM

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Abstract

The invention discloses a CRM-based user quality tracking processing method and a device thereof. The method comprises the following steps: acquiring voice information of a customer service call center, wherein the voice information refers to audio data information generated in a call-out process based on a CRM management system; judging whether a one-way or multi-way call is put through or not according to the voice information, wherein the one-way or multi-way call is the communication data information sent from a customer service call center; and if it is judged that the one-way or multi-way call is put through, analyzing to obtain customer quality and continuously tracking the business demand of the user, wherein the business demand is the user data information configured in the CRM management system. The technical problem that an intelligent electricity selling mode is disconnected from traditional CRM data is solved.

Description

technical field [0001] The present application relates to the field of smart telemarketing, in particular, to a method and device for tracking and processing user quality based on CRM. Background technique [0002] The smart telemarketing model is widely used in the field of telemarketing. [0003] The inventors found that due to the inability to track the quality of users in real time for telemarketing, it is impossible to guarantee a close relationship with the data in the CRM system, resulting in a disconnection of data. Further, user satisfaction and business leads cannot be obtained. [0004] Aiming at the problem of disconnection between the smart telemarketing model and the traditional CRM data in related technologies, no effective solution has been proposed yet. Contents of the invention [0005] The main purpose of this application is to provide a method and device for tracking and processing user quality based on CRM, so as to solve the problem that the smart t...

Claims

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Application Information

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IPC IPC(8): H04M3/51G06Q30/02G06Q30/00
CPCG06Q30/01G06Q30/0201H04M3/5183
Inventor 杨海滨宋泓雨闫正阳高征
Owner 创业黑马科技集团股份有限公司