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Error reporting information processing method and device

An information processing method and a table processing technology, which are applied in the field of error information processing methods and devices, can solve problems such as cumbersome error information processing, and achieve the effects of improving timeliness, simplifying processing procedures, and improving work efficiency

Pending Publication Date: 2021-03-12
CHINA LIFE INSURANCE COMPANY
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] In view of this, the purpose of one or more embodiments of this specification is to propose a method and device for processing error information to solve the problem of cumbersome error information processing

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  • Error reporting information processing method and device
  • Error reporting information processing method and device
  • Error reporting information processing method and device

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Embodiment Construction

[0043] In order to make the purpose, technical solutions and advantages of the present disclosure clearer, the present disclosure will be further described in detail below in conjunction with specific embodiments and with reference to the accompanying drawings.

[0044] It should be noted that, unless otherwise defined, the technical terms or scientific terms used in one or more embodiments of the present specification shall have ordinary meanings understood by those skilled in the art to which the present disclosure belongs. "First", "second" and similar words used in one or more embodiments of the present specification do not indicate any order, quantity or importance, but are only used to distinguish different components. "Comprising" or "comprising" and similar words mean that the elements or items appearing before the word include the elements or items listed after the word and their equivalents, without excluding other elements or items. Words such as "connected" or "con...

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Abstract

One or more embodiments of the invention provide an error reporting information processing method and device. The method comprises the steps of obtaining error reporting information, determining problem keywords according to the error reporting information, querying a preset problem processing table according to the problem keywords, and obtaining a problem positioning result, wherein the problemprocessing table comprises a problem keyword and a problem positioning result corresponding to the problem keyword, and outputting a problem solving way according to the problem positioning result. According to the method, the processing flow of error reporting information can be greatly simplified, the problem processing timeliness is improved, and the working efficiency is improved.

Description

technical field [0001] One or more embodiments of this specification relate to the technical field of data processing, and in particular, to a method and device for processing error information. Background technique [0002] At present, when users operate and use applications, error messages may pop up. There are various error messages, and users often do not know how to solve them, resulting in the inability to use applications normally. For example, when a clerk operates an insurance application to create a new policy, some kind of error message pops up, resulting in the inability to create a new policy normally. At this time, the clerk needs to contact the operation and maintenance personnel and report the problem, and the operation and maintenance personnel will analyze the problem and locate the problem , and then solve the problem, sometimes multiple operation and maintenance personnel of multiple systems are involved, the process is cumbersome and the timeliness is po...

Claims

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Application Information

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IPC IPC(8): G06Q40/08G06F16/24
CPCG06Q40/08G06F16/24
Inventor 程琦
Owner CHINA LIFE INSURANCE COMPANY