An investment consulting service system based on big data

Abstract

The invention discloses an investment consulting service system based on big data, which is used to solve the problem that the existing investment consulting telephone cannot obtain the identity background and investment intention of the consultant according to the big data, resulting in the inability to reasonably allocate answering seats when answering the call; Obtain the location coordinates of the current consulting user, extract the background sound from the audio data, and analyze the background sound to obtain the background value. Obtain the identity information of the consulting user, and compare it with the stored identity information stored in the big data platform to obtain the savings value. , and further screen the consulting customers to avoid the loss of high-quality customers. At the same time, the background value can also reflect the risk ability of the consulting users; the answering distribution value is obtained by adding the voice value, background value and savings value, and the answering distribution value is The consulting customer matches the corresponding answering customer service to avoid the loss of high-quality customers and the harassment of inferior customers, so as to maximize the benefits of joint consultants.

Description

technical field [0001] The invention belongs to the field of big data and relates to investment consulting service technology, in particular to an investment consulting service system based on big data. Background technique [0002] Consulting is similar to asking, asking, negotiating, etc., service means providing help, and consulting service literally means providing help to solve problems. In a broad sense, any question-and-answer event involving the meaning of asking for advice, inquiry, negotiation, etc., can be used as a consulting service for the questioning party, such as A asking B for directions; [0003] In a narrow sense, consulting service is a kind of consultant and corresponding customer service activities. Its content is to provide customers with consulting services. The nature and scope of such services are determined through consultation with customers. The customer (the consulting party or the consulting party) asks questions or difficulties, the service ...

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to provide an investment consulting service system based on big data, which is used to solve the problem that the existing investment consulting phone cannot obtain the consultant's identity background and investment intention based on big data, resulting in the inability to reasonably allocate answering seats when answering.

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