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Knowledge question and answer processing method and device, equipment and storage medium

A processing method and knowledge technology, applied in the fields of devices, knowledge question and answer processing methods, equipment and storage media, can solve problems such as low processing efficiency, and achieve the effect of improving processing efficiency and reducing manpower

Pending Publication Date: 2021-08-13
CHINA PING AN LIFE INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, the present invention provides a knowledge question and answer processing method, device, equipment and storage medium, the main purpose of which is to solve the problem of low efficiency in the existing non-conventional knowledge question and answer processing

Method used

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  • Knowledge question and answer processing method and device, equipment and storage medium
  • Knowledge question and answer processing method and device, equipment and storage medium
  • Knowledge question and answer processing method and device, equipment and storage medium

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Embodiment Construction

[0024] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided so that the present disclosure will be more thoroughly understood, and will fully convey the scope of the present disclosure to those skilled in the art.

[0025] Embodiments of the present invention provide a method for processing knowledge questions and answers, such as figure 1 As shown, the method includes:

[0026] 101. Acquire the first type of sentence information to be processed for knowledge question answering, and analyze the data source of the first type of sentence information.

[0027] In the embodiment of the present invention, the first type of sentence informa...

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Abstract

The invention discloses a knowledge question and answer processing method and device, equipment and a storage medium, relates to the technical field of language processing, and mainly aims to solve the low efficiency of processing unconventional knowledge questions and answers in the prior art. The method comprises the steps of obtaining first category statement information to be subjected to knowledge question and answer processing, and analyzing a data source of the first category statement information; matching a trained unified language model according to the analyzed data source, the unified language model being obtained by training second category statement information in different data sources, and the second category statement information having a replacement relationship with the first category statement information; and performing question and answer processing on the first category statement information according to the matched unified language model to generate question and answer information of the first category statement information. The method is mainly used for knowledge question and answer processing.

Description

technical field [0001] The present invention relates to the technical field of language processing, in particular to a method, device, equipment and storage medium for knowledge question answering processing. Background technique [0002] With the rapid development of natural language technology, Frequently Asked Questions (FAQ) based on intelligence has gradually become intelligent, and more and more enterprises use the FAQ system to unmannedly solve various problems of online users. Answers to common questions in the FAQ question-answering system are frequently asked questions by users. Such questions have generally been answered perfectly and accurately through big data processing, machine learning, etc., but for non-common questions in the FAQ question-answering system problem, the accuracy of the answer is still relatively low. [0003] At present, the existing identification of such non-recurring question and answer sentences is generally collected and fed back to the...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06F16/35G06F16/36G06F40/194G06F40/279G06F40/30
CPCG06F16/3329G06F16/3344G06F16/35G06F16/367G06F40/194G06F40/279G06F40/30
Inventor 孙泽烨李炫陈思姣
Owner CHINA PING AN LIFE INSURANCE CO LTD