Customer service staff scheduling system

Abstract

The invention provides a customer service staff scheduling system. The system comprises: a scheduling configuration module used for configuring scheduling information; a leave-asking and shift-changing approval module used for receiving the leave-asking and shift-changing requests and performing approval to obtain an approval result; a scheduling management module used for generating a scheduling report according to the scheduling information and the approval result; an intelligent scheduling management module used for automatically generating a scheduling report by sorting and analyzing the historical workload data in the specified working time and the scheduling working condition of the customer service staff; and an attendance checking module used for checking attendance of the customer service staff according to the scheduling report. According to the customer service staff scheduling system provided by the invention, automatic scheduling is carried out on customer service staff, the scheduling process is intelligent and efficient, and human resource matching of customer service staff is scientifically and fairly realized.

Description

technical field [0001] The invention relates to the field of intelligent scheduling programs, in particular to a set of customer service staff scheduling system. Background technique [0002] With the improvement of enterprise management system and the rapid development of computer information technology, more enterprises tend to rely on digital office to achieve efficient human resource management. Scheduling of customer service staff is an important daily management task of the enterprise. Manual scheduling is inefficient. A separate scheduling software will increase the procedures of employee operation and management and reduce the service efficiency of the enterprise. The cumbersome scheduling work of customer service personnel is only done manually by administrative staff or by using the current scheduling software or system. There are common problems such as low efficiency, poor adaptability, and weak adaptability. Personnel and operating resources are not equal and ca...

AI Technical Summary

Problems solved by technology

Scheduling of customer service staff is an important daily management task of the enterprise. Manual scheduling is inefficient. A separate scheduling software will increase the procedures of employee operations and management and reduce the service efficiency of the enterprise.

The cumbersome scheduling work of customer service personnel is only done manually by administrative staff or by using the current scheduling software or system. There are common problems such as low efficiency, poor adaptability, and weak adaptability. Personnel and operating resources are not equal and cannot be flexible. Efficient, so as to scientifically and fairly realize the staffing ratio of customer service

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