Intelligent recommendation method and device, equipment and medium
A recommendation method and intelligent technology, applied in speech analysis, data processing applications, finance, etc., can solve the problems of low sales conversion rate, potential customers unable to provide effective information, unable to actively mine customers, etc., to achieve the effect of improving sales conversion rate
Pending Publication Date: 2022-07-22
CHINA PING AN LIFE INSURANCE CO LTD
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Problems solved by technology
At present, the telephone customer service assistants in the industry can query customer-related policy-related information or historical service records by entering some customer information, but they cannot actively explore whether there are other business opportunities in the customer's service appeal
In addition, it is impossible to provide effective information for potential customers (that is, unfamiliar customers without insurance policies). Customer service personnel can only recommend products to customers through general marketing plans, and the sales conversion rate is low.
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[0055] In order to make the objectives, technical solutions and advantages of the present invention more clearly understood, the present application will be further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application, but not to limit the present application.
[0056] It should be noted that although the functional modules are divided in the schematic diagram of the device, and the logical sequence is shown in the flowchart, in some cases, the modules may be divided differently from the device, or executed in the order in the flowchart. steps shown or described. The terms "first", "second" and the like in the description and claims and the above drawings are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence.
[0057] Unless otherwise defined, all technical and scientific...
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The embodiment of the invention provides an intelligent recommendation method and device, equipment and a medium, and belongs to the technical field of artificial intelligence. The method comprises the following steps: acquiring user voice; performing voice recognition processing on the user voice to obtain a target voice text; performing intention recognition processing on the target voice text through an NLP intention recognition model to obtain at least one intention set; obtaining a user intention list according to the intention set, wherein the user intention list is used for providing at least one user intention for the user; receiving intention information fed back by the user according to the user intention; and determining a target recommended verbal skill from a preset verbal skill recommendation library according to the intention information. According to the scheme, the voice text is cleaned through the preset NLP intention recognition model, the intention set is extracted, and then the user intention list is obtained. Therefore, intentions are clarified for clients according to the user intention list, the target recommendation verbal skills are determined for service sales, and the sales conversion rate in the service process is improved.
Description
technical field [0001] The present invention relates to the technical field of artificial intelligence, and in particular, to an intelligent recommendation method and device, equipment and medium. Background technique [0002] Insurance companies generally provide customers with online APPs, telephone customer service, offline sales departments and other channels to handle business, and in handling business through telephone customer service, most of the customer's experience comes from the interaction of after-sales service contacts. High-quality after-sales service can effectively improve customer satisfaction, so that the end of after-sales service can be transformed into a new sales starting point. At present, the telephone customer service assistants in the industry can query customer-related policy-related information or historical service records by entering part of the customer's information, but they cannot actively explore whether there are other business opportuni...
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IPC IPC(8): G10L15/04G10L15/18G10L15/26G10L21/0208G06Q40/08G06F40/289G06F40/242
CPCG10L15/26G10L21/0208G10L15/1815G10L15/1822G10L15/04G06F40/242G06F40/289G06Q40/08
Inventor 马亿凯
Owner CHINA PING AN LIFE INSURANCE CO LTD