Method of providing service to customer and its system

Abstract

The present invention relates to a method for providing service for customer and its system. It is characterized by that according to the obtained customer service number said invented customer service center can automatically inquire and obtain correspondent basic information of customer, and according to said correspondent basic information can promptly treat the problem fed back by customer.

Description

technical field [0001] The invention relates to the field of electronic technology, in particular to a method and system for providing customer service. Background technique [0002] In order to provide good services to customers (such as various network operators), some communication equipment suppliers usually establish a unified customer service center in the corresponding area, such as a unified customer service center in the whole country, etc., which are responsible for handling customer application equipment. question. Due to the large number of devices in the network of each network operator and the complex network structure, it is impossible for the technical service personnel of the customer service center to be very familiar with the online devices. After the problem, you need to ask the basic information such as the networking status of the customer's equipment, equipment operation status, and equipment version, etc., and can provide a solution to the correspond...

AI Technical Summary

Problems solved by technology

[0004] The customer service center of the communication equipment supplier also only uses manual methods to deal with the problems reported by customers. For the common problems of multiple customers, the technical service personnel of the customer service center need to handle the same for each user separately. , resulting in too long processing time for the same type of problem, which affects the timely processing of other problems

[0005] If the communication equipment supplier fails to deal with the feedback for the customer in a timely manner, it may cause the customer's network to be in an abnormal or unreliable working state for a long period of time, which will greatly affect the interests of the customer

Therefore, the above-mentioned existing technical situation makes it impossible for the customer service center established by the communication equipment supplier to deal with the problems fed back by customers in a timely manner, resulting in the failure of the communication equipment supplier to provide customers with satisfactory services.

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