System and method for realizing order dispatch based on priority level

Abstract

The invention discloses a priority based orders scheduling system, which includes order creation module and related priority processing module. The order creation module notifies priority processing module to determine the priority of an order, and receives the priority information form the priority processing module; the priority processing module performs weighted calculation on the factors that may impact the order priority, and send the result back to order creation module. The invention also discloses the method of priority based order scheduling, which includes: receive request of order scheduling; determine the factors that will impact order priority and perform the weighted calculation to get the priority information; schedule the order according to the obtained priority information.

Description

technical field [0001] The invention relates to the communication field, in particular to a system and method for realizing order scheduling based on priority. Background technique [0002] When a customer signs an agreement with a telecom operator to purchase products or services, the operator's business operation support system (BOSS) will generate an order based on the business acceptance information and save the customer's order information. Under the scheduling of the workflow unit in BOSS, the order is transferred to each business or service opening department according to the established business process, and each department completes its own work tasks according to the received order. [0003] The BOSS system processes a large number of orders every day. In order to reflect the differentiated services for customers, different orders are usually processed in different levels. The essence of the grading process is to prioritize the orders, sort the orders according to...

AI Technical Summary

Problems solved by technology

[0005] From the above, it can be seen that the order priority currently applied is too single and fixed. If a customer's customer level corresponds to "high" priority, and the customer type corresponds to "medium" priority, then it will be impossible to judge whether the customer's order should be which priority

This is obviously not conducive to effectively and reasonably determining the priority of orders, nor is it conducive to the business expansion of operators, and it will reduce user satisfaction.

[0006] Moreover, whenever a new priority factor needs to be considered, a large number of order scheduling priority judgment procedures must be modified; this greatly increases the maintenance workload, and also easily increases the instability of the BOSS when it is working, thereby causing system developers and Carriers bring high maintenance costs

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