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System and method for providing service

a technology of providing services and systems, applied in the field of providing services, can solve the problems of not being able to provide services, manufacturing companies experiencing such a new loss, and unable to use electric power, etc., and achieve the effect of enabling the provision of services

Inactive Publication Date: 2007-06-14
HITACHI LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

[0006] Therefore, it is an object of the present invention to provide a system and method for enabling the provision of services against secondary disasters quickly.
[0008] According to the present invention, not only the effects the failures have on the clients' facilities but also the effects the failures have on the products manufactured by the clients using the facilities are predicted, thus making it possible to provide quick services against secondary disaster (e.g. compensation). Furthermore, the present invention allows the resource amount necessary for restoring defective facilities to be calculated, thus enabling the quick provision of services (e.g. compensation) against the secondary disasters.

Problems solved by technology

Accidents and disasters in electric power supply services possibly include, for example, power failures due to defective facilities, harmonics affecting electric power quality, voltage flicker, instantaneous voltage reduction, or the like.
However, the technique described in the Japanese Laid-open Patent Application JP-A-2002-297811 is not able to provide services (minimization of disasters, compensation for secondary disasters, or the like) quickly when secondary disasters occur.
For example, if power failures occur in a company that manufactures products, the manufacturing company can not use electric power (primary disaster).
As a result, the manufacturing company experiences such a new loss (secondary disaster) as a decline in sales because they can not perform planned manufacturing activity during the time.

Method used

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  • System and method for providing service

Examples

Experimental program
Comparison scheme
Effect test

embodiment 1

[0022]FIG. 1 is a block diagram showing a service providing system. It should be noted that in the present embodiment a description is given assuming that service providers are electric power companies, the service content is an electric power supply, and customers (clients) are companies, however there is no limitation to them. For example, the clients are thought to be companies, organizations, individuals, or the like that receive the services.

[0023] The present system comprises a in-house system (electric power company) 1, a company group 2 (comprising companies 2-1 to 2-3), an exchange system 3, a authentication system 4 where authentication data (price statistics, export and import price statistics, corporate information, or the like) is opened to public, a network 5 for mutually connecting these components, and an electric power supplying network 6 for supplying electric power to a plurality of companies.

[0024] The in-house system 1 comprises a CPU 10, a main memory 11, a s...

embodiment 2

[0069] Embodiment 2 illustrates an example for improving the authenticity of the data content that is obtained from the companies and for improving data confidentiality with respect to outsiders by means of an authentication data store for storing authentication data and control thereof.

[0070]FIG. 11 illustrates an exemplary premise of a company.

[0071] The company comprises four manufacturing apparatuses (a material stocker 111, a processor 112, an inspection apparatus 113, and a product stocker 114); a premise system 115 for supplying electric power to these manufacturing apparatuses; a system meter 116 for measuring electric energy consumption; a premise system monitoring apparatus 117 for recording the electric power state (electric energy consumption, power failure, or the like) in the premise for energy management; a main meter 118 for transferring electric energy to the premise system monitoring apparatus 117 via a serial channel; a power receiving unit 119 for transferring ...

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PUM

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Abstract

A service providing system connected to clients comprises an acquisition unit for acquiring first data that indicates a clients' operating status; a prediction unit for predicting the failure of facilities owned by the clients based on the first data; and an output unit for outputting second data indicating resources for restoring the facilities based on the result of damage prediction.

Description

INCORPORATION BY REFERENCE [0001] The present application claims priority from Japanese application JP 2005-341357 filed on Nov. 28, 2005, the content of which is hereby incorporated by reference into this application. BACKGROUND OF THE INVENTION [0002] The present invention relates to a system for providing services in a fair and efficient manner. [0003] In supplying services (use of electric power, gas, heat, water supply, sewage, or the like, communication, broadcasting, or the like), it is important to appropriately provide resources (materials and equipment, funds, labor force, or the like) in preparation for possible accidents and disasters. For that purpose, various estimates and plans are made based on such in-house data as contract information between service providers (suppliers) and customers (consumers) as well as facility information. Accidents and disasters in electric power supply services possibly include, for example, power failures due to defective facilities, harm...

Claims

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Application Information

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IPC IPC(8): G05B19/418G06F9/46G06Q50/00G06Q50/06
CPCG06Q10/04G06Q10/06G06Q10/06315G06Q10/06375G06Q30/0202Y02P90/02
Inventor WATANABE, TOHRUSAMESHIMA, SHIGETOSHISAITO, NAOKO
Owner HITACHI LTD