Hotel service management sytem

Abstract

This invention discloses a hotel service management system including the following steps: a, setting intelligent cards of a customer service machine for identifying members entering into the hotel service management system, b, a hotel self-help room booking subsystem for displaying guest-room state and price information and selecting un-booked rooms to write the room number information and valid time section in the card, a combined information management subsystem deducts the money to finish self-help booking, c, after entering into the hotel, the customer service machine identifies the member intelligent card to select items to be consumed to be deducted by the combined management subsystem and customers can consume in the hotel.

Description

technical field [0001] The invention relates to a hotel service system, in particular to a hotel service management system mainly aimed at members' self-service room opening and consumption. Background technique [0002] As the domestic business and tourism industry continues to heat up, hotels and hotels have also ushered in a period of rapid development, and hotels and hotels of various forms, types, and scales have emerged as the times require. In particular, the vigorous rise of family and personal self-help travel has spawned a large number of small hotels and self-service hotels. The management of such hotels requires simple, efficient and low-cost management. The existing hotel front desk service, including the property management of residential quarters, does not have a modern self-control information service device. Most of them are in the primitive and backward situation of manual consultation and handwritten registration. Selected serv...

AI Technical Summary

Problems solved by technology

For example, the Chinese patent No. 02277583.8 invented the patent titled "Hotel Front Desk Service Device". Although it solves the problem of low manual operation efficiency, it also needs to pay in advance when booking a room, or swipe a card when booking a room. In order to protect the privacy of customers, it has not fundamentally solved the problems of many procedures, complicated processes, long reservation time, increased manpower investment of the hotel, and increased operating costs of the hotel. self-service

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