Automatic reporting method and device for exception information
An abnormal information and automatic technology, applied in wireless communication, data exchange through path configuration, digital transmission system, etc., can solve the problems of limited amount of short message information, failure to report, etc., to speed up troubleshooting, save costs, and rely on small effect
Inactive Publication Date: 2010-12-29
ZTE CORP
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Problems solved by technology
Although this method solves the difficult problem of mobile terminal failure collection to a certain extent, there are the following problems: 1) due to the limited amount of information that can be carried by short messages, it is necessary to report the detailed information of all equipment abnormalities. It is difficult for the after-sales service center; 2) For some equipment failures before successfully connecting to the network, this method cannot be reported
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[0029] The preferred embodiments of the present invention will be described below in conjunction with the accompanying drawings. It should be understood that the preferred embodiments described here are only used to illustrate and explain the present invention, and are not intended to limit the present invention.
[0030] The present invention proposes a scheme for automatically reporting the abnormal operation of WiMAX network terminal equipment. Using the present invention, the service provider can automatically and quickly collect the abnormalities of the network terminal equipment through the wireless broadband network, and through centralized analysis and diagnosis Finally, solve problems in time and improve customer service quality.
[0031] Fig. 1 is a flow chart of the method for automatically reporting abnormal information according to the present invention, as shown in Fig. 1, the method comprises the following steps:
[0032] S102, the abnormality detection device c...
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The invention provides an abnormal information automatic reporting method and a device, wherein, the abnormal information automatic reporting method includes the following steps: S102, an abnormal detection device collects the abnormal information of the terminal equipments and sends the collected abnormal information to an abnormal diagnosis server; S104, the abnormal diagnosis server carries out the diagnosis of the abnormal information, so as to determine whether the terminal equipments are operated abnormally. Thus, the service provider can collect the abnormalities of the network terminal equipments automatically and quickly by a wireless broadband network via the invention, so as to timely solve the problems and improve the quality of customer service after the centralized analysis and diagnosis.
Description
technical field [0001] The invention relates to the field of broadband network communication, and more particularly relates to a method and device for automatically reporting abnormal information. Background technique [0002] With the rapid development of network technology, the Worldwide Interoperability for Microwave Access (WiMAX) wireless network is gradually known and accepted by more and more people, and is regarded as the successor to 3G (3G rd Generation, 4G (4G) after the 3rd generation) th Generation (4th generation) standard, and the WiMAX network terminal, which is user equipment that can provide users with high-quality session services, multimedia services and various additional services, has also been rapidly expanded. [0003] With the popularization and expansion of WiMAX network terminal equipment, how to quickly collect and eliminate equipment faults and provide users with high-quality after-sales service has become more and more important. [0004] In ...
Claims
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IPC IPC(8): H04L12/26H04L12/28H04W88/18
Inventor 王永成侯秋香姜泳水李立志娄笃仕
Owner ZTE CORP