Method, system and server of implementing product or service reservation through network

Abstract

The invention discloses a method, a system and a server for product or service reservation through network, wherein, the method is as follow: a reservation sentence is sent to a reservation server via a reservation information sending apparatus in instant message form; the received reservation sentence is analyzed to natural language by the reservation server, and the demand description information and the characteristic information of users is obtained; the product or service meeting the user demand is queried in the information database of product or service by the reservation server depending on the demand description information; the order is generated based on the queried description information of product or service and the characteristic information of users; the system comprises the reservation information sending apparatus and the reservation server; the product or service reservation server comprises a information interface module, a query module and an order generation module. The invention has the advantages of convenient and instant product or service reservation for users through the instant message, and simultaneous human resource saving for product or service providers.

Description

Technical field [0001] The present invention relates to the field of computer networks, in particular to a method, system and server for realizing product or service reservation through the network. Background technique [0002] In the prior art, in order to facilitate the user to make product or service reservations, the product or service provider usually discloses one or several reservation phone numbers to the user. The user dials the reservation phone number and completes the product or service reservation by manual response. (Such as ordering meals, booking hotels, booking air tickets, etc.). [0003] When booking a product or service in the above manner, the product provider must use a manual answering method to process the user's reservation call. In the case of a huge amount of reservation calls, the manual processing method is prone to errors, and if the call is made at the same time When the number of users of the product reservation phone number exceeds the maximum nu...

AI Technical Summary

Problems solved by technology

[0003] When the above method is used to book products or services, the product provider must manually answer the user's reservation calls. When the number of users of the product reservation phone number exceeds the maximum number of users that the number can support, the user can only redial the number of the reservation phone number continuously, thereby affecting the user experience

[0004] Another currently popular way of ordering products or services is online ordering, but the current online ordering requires users to log in to specific commercial websites, such as Taobao, eBay, etc., to search and order online products, and the operation steps are cumbersome.

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