Voice information service system and its method for realizing voice information service
A voice information and service system technology, applied in telephone communication, subscriber special service, electrical components, etc., can solve the problems of wasting resources, occupying long-distance relay of telecom operators, and high cost, and achieve the effect of reducing a large amount of occupation
Inactive Publication Date: 2010-05-12
HUAWEI TECH CO LTD
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Problems solved by technology
[0008] For example, if a Shenzhen user travels to Beijing and wants to check the phone number of a company in Shenzhen, then the user needs to dial 0755114 to access the voice platform of Shenzhen's directory service to check the phone number of the Shenzhen company. Dial 114 and you will be connected to Beijing's phone number service voice platform, but you cannot check the Shenzhen company's phone number
[0009] In this case, when users use personalized voice information services in different places, because they need to access the home voice platform through long-distance, it will occupy a large number of long-distance relays of telecom operators, and the cost of long-distance relays is relatively expensive. And the cost is high, which greatly wastes existing resources. At the same time, end users need to pay long-distance calls when using information services in different places, which increases the burden on users.
Method used
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[0038] In order to make the purpose, technical solution and advantages of the present invention clearer, the following examples are given to further describe the present invention in detail.
[0039] figure 2It is a schematic structural diagram of the voice information service system in the embodiment of the present invention. refer to figure 2 , the system includes multiple nodes, that is, voice platforms. Each voice platform includes Interactive Voice Response / Voice Peripheral (IVR / VP), Database (Database, DB), File Server (File Server) and Voice Extensible Markup Language (VoiceExtensible Markup Language, VXML ) Application server (VXML APP Server). Each voice platform can be further included in the figure 1 A text-to-speech (Text To Speech, TTS) device for converting text into speech and an automatic speech recognition (Automatic Speech Recognition, ASR) device for automatically recognizing voice data input by a user terminal are not shown.
[0040] Wherein, the IVR...
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The invention discloses a voice information service system, which comprises a plurality of voice platforms. Each voice platform comprises an IVR / VP, a VXML application server, a file server and a DB.The invention also discloses a method for realizing the voice information service: the IVR / VP sends a service request to the local VXML application server after receiving the service request from a user terminal and the local VXML application server redirects the user terminal to the voice platform in the assignment region of the user terminal by using HTTP when the user terminal is not a local user terminal; the IVR / VP downloads the VXML flow data and voice information from the voice platform in the assignment region of the user terminal and then accomplishes the information interaction withthe user terminal according to the downloaded VXML flow data and voice information. Without requiring the locally allopatry user terminal to dial the voice platform in the assignment region in the mode of the toll telecommunication, the invention can realize the allopatry voice information service.
Description
technical field [0001] The invention relates to the technical field of voice information services, in particular to a voice information service system and a method for realizing voice information services. Background technique [0002] Voice information service is a service that provides interactive voice information to users through a voice platform, and its service scope covers news, sports, technology, finance, securities, real estate, health care, entertainment, transportation, shopping guide, tourism, talent exchange, Hot spot tracking and other aspects of social life. For example, users can access the voice platform by dialing the access number of the voice information service through a fixed phone or a mobile phone, and then perform various specific services through the voice platform, such as: call fee inquiry, voice mailbox, service order, voice chat, bank account Information query, listening to current affairs, voice SMS, voice phone book, etc. [0003] With the ...
Claims
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IPC IPC(8): H04M3/51H04M3/493
Inventor 姜顾正
Owner HUAWEI TECH CO LTD