Intelligent follow-up method for hospital

A hospital and intelligent technology, applied in the field of hospital intelligent follow-up, can solve the problems of reducing the treatment effect, not understanding patients, and aggravating the contradiction between doctors and patients

Inactive Publication Date: 2008-06-25
广东医卫互动信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, from the perspective of saving lives and medical research, follow-up and follow-up statistics are needed, which directly leads to the decline in the quantity and quality of follow-up, and also reduces the treatment effect.
In additio

Method used

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Embodiment Construction

[0023] Please refer to Fig. 1 and Fig. 2, the operation and management of the hospital intelligent follow-up method of the present invention are illustrated below:

[0024] As shown in Figure 1, a system user such as a doctor wants to conduct a customer follow-up visit. First, log in to the system, create a follow-up task, and then select a follow-up visit template for this customer follow-up visit, set customer screening conditions, filter customers, and save the task. Then enter the customer follow-up task approval step, and enter the next step when the follow-up task is approved, otherwise the system returns to the initial state and creates a new follow-up task.

[0025] After the follow-up task is approved, the agent supervisor will assign the task to this follow-up task and assign certain agents to complete the task. The agent assigned to the follow-up task conducts customer follow-up, usually in the form of telephone interview, and saves the follow-up results, and the cu...

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Abstract

The invention relates to a hospital intelligent follow-up method which comprises a hospital client relationship management system. The method comprises the following steps of:(1)accessing the hospital client relationship management system and building a follow-up task; (2) selecting the follow-up templates of the hospital client relationship management system, or inputting a follow-up condition to create a new follow-up template; (3) selecting follow-up clients to save in the hospital client relationship management system; (4) distributing the client follow-up tasks and performing the client follow-up tasks. The invention provides a hospital intelligent follow-up method with workload simplified, efficiency promoted and doctor-patient information precisely provided.

Description

【Technical field】 [0001] The invention relates to a hospital intelligent follow-up method using a hospital management system. 【Background technique】 [0002] The quality of medical service is one of the important factors in the formation of medical disputes. According to the provisions of the national standard of diagnosis and treatment of common diseases, most diseases require a follow-up follow-up after treatment. Follow-up is the final guarantee of treatment results and an effective monitoring of disease development. Since medicine is an empirical science, if the follow-up is done well, it will not only help the quality of treatment, but also obtain the best data resources for the improvement of medical level. However, due to the shortage of doctor resources, the doctor's diagnostic work alone has been seriously overloaded. In addition, the work of surgery, treatment, and academic exchanges is even more overwhelming; therefore, follow-up work similar to after-sales serv...

Claims

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Application Information

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IPC IPC(8): G06Q50/00G06Q50/22
Inventor 黄颖冰王娜冯伟国冯辉蓝俊书
Owner 广东医卫互动信息科技有限公司
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