Intelligent follow-up method for hospital
A hospital and intelligent technology, applied in the field of hospital intelligent follow-up, can solve the problems of reducing the treatment effect, not understanding patients, and aggravating the contradiction between doctors and patients
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[0023] Please refer to Fig. 1 and Fig. 2, the operation and management of the hospital intelligent follow-up method of the present invention are illustrated below:
[0024] As shown in Figure 1, a system user such as a doctor wants to conduct a customer follow-up visit. First, log in to the system, create a follow-up task, and then select a follow-up visit template for this customer follow-up visit, set customer screening conditions, filter customers, and save the task. Then enter the customer follow-up task approval step, and enter the next step when the follow-up task is approved, otherwise the system returns to the initial state and creates a new follow-up task.
[0025] After the follow-up task is approved, the agent supervisor will assign the task to this follow-up task and assign certain agents to complete the task. The agent assigned to the follow-up task conducts customer follow-up, usually in the form of telephone interview, and saves the follow-up results, and the cu...
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