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System for automatic prompt after customer changing number and method thereof

An automatic reminder and user technology, applied in automatic exchange, subscriber special service, telephone communication, etc., can solve the problems of time extension, low perception, and undeliverable short messages, etc., achieve strong real-time performance and improve user perception Effect

Inactive Publication Date: 2009-01-07
CHINA MOBILE GROUP JIANGSU
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the technical solution of detecting the old number dialed by the user through A-port signaling detection and call bill extraction mainly has the following disadvantages: 1. The time delay is long and the perception is not high
The signaling monitoring system retrieves call transfer records every 30 minutes, and call bills can be obtained every 10 minutes, resulting in low timeliness
2. If the contact is China Unicom, PHS or fixed line, the SMS cannot be delivered

Method used

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  • System for automatic prompt after customer changing number and method thereof
  • System for automatic prompt after customer changing number and method thereof
  • System for automatic prompt after customer changing number and method thereof

Examples

Experimental program
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Embodiment Construction

[0027] The present invention will be further described below in conjunction with the accompanying drawings and embodiments.

[0028] An automatic reminder system after the user changes the number consists of two parts: phone access and SMS access, the phone access ensures that the user's contacts receive reminders when they dial the old number, and the SMS access ensures that the user's contacts send text messages to the old number when you get a reminder.

[0029] 1) Phone access method

[0030] Among the telephone access methods, the IVR voice reminder method with the help of the ICD platform has low investment, quick response, high user awareness, and is easy to promote, becoming the first solution. The ICD system reminder method is aimed at users who do not want to call a new number through the B number after the B number is deactivated, because this method will generate call forwarding fees. Therefore, the call from the B number can be forwarded to the special service n...

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Abstract

The invention discloses an auto reminding system after a user changes number. User number changing notification provided by the invention is characterized in that a calling party dials special service number to be accessed to automatic call distribution, so as to enter IVR process flow in which subscriber authentication is carried out and number changing warning tone is broadcasted, thus realizing voice-access number changing reminding. Meanwhile, by monitoring an MO phone bill, an expert subsystem can draw the MO phone bill in short message service center in real time and put the MO phone bill in an FTP server; a number changing reminding subsystem can download the MO phone bill by the FTP every 5 minutes and then conduct screening analysis to screen out short messages that are then sent to the old number of an user who orders the service and then collect the host number in the short messages to generate a reminding short message, and then the reminding short message is delivered by a public platform, thus realizing short-message-access number changing reminding.

Description

technical field [0001] The invention belongs to the field of mobile communication, and specifically relates to the technical field of data services. Background technique [0002] There are more than 5,000 users in Nanjing who change their mobile phone numbers every month due to different needs. There is currently no corresponding reminder service for users who change their numbers. Users usually need to notify their original contacts by phone or text message, which is time-consuming and expensive. , and it doesn't work very well. Therefore, there is a need for a service that can detect the behavior of a contact dialing the old number through the network side and remind in real time. In terms of detecting the dialing behavior, it can be realized by A port signaling detection and call record extraction. However, the technical solution of detecting the old number dialed by the user through A-port signaling detection and calling bill extraction mainly has the following disadvan...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04Q7/22H04Q7/38H04M3/42H04M3/51H04M3/487
Inventor 吴泳健徐峰张斌朱凤董传杰路锦遥
Owner CHINA MOBILE GROUP JIANGSU
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