FAQ Chinese request-answering system implementing method in tourism field

A technology of question answering system and implementation method, which is applied in the field of question answering system implementation based on the frequently asked questions database in the field of tourism, and can solve the problems of wasting precious time of users, consuming time and effort, etc.

Inactive Publication Date: 2009-02-25
KUNMING UNIV OF SCI & TECH
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Problems solved by technology

FAQ knowledge organization is simple and easy to maintain. However, with the gradual accumulation of frequently asked questions and the increasing number of questions, it will become more and more difficult to obtain kn

Method used

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  • FAQ Chinese request-answering system implementing method in tourism field
  • FAQ Chinese request-answering system implementing method in tourism field
  • FAQ Chinese request-answering system implementing method in tourism field

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Embodiment

[0046] Such as figure 1 , The implementation method of the FAQ Chinese question and answer system in the tourism field provided by the present invention, the specific steps are as follows:

[0047] Step 1: FAQ collection and organization: The FAQ library is the core resource of Q&A, which is mainly obtained through three ways: the first is automatically crawled from the Internet through web crawlers and entered into the FAQ library through manual screening; the second is manually Collect and sort out, for the tourism field, collect specific introductions, tickets, transportation and other related questions about places, scenic spots, customs, hotels, etc., sort and organize FAQ questions and answers; the third is that the system automatically records user input but New question sentences that do not exist in the question database are stored in the question and answer history database uniformly, and they are regularly reviewed and sorted by humans, and the corresponding answers an...

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Abstract

The invention provides an implement method of an FAQ Chinese question answering system in the tourism field. The implement method comprises the steps of FAQ collection and organization, construction of a tourism field knowledge base, user query, question analysis, answer extraction and the like, thereby realizing the FAQ Chinese question answering system in the tourism field. The implement method constructs the tourism field knowledge base-field knowledge network with the help of the idea of ontology, utilizes the KDML language to define and describe the terms and the relations of the tourism field and realizes the integration of the tourism field knowledge network and a general knowledge base-knowledge network. The invention proposes a calculation method of similarity of tourism questions on the basis, the method realizes the calculation of the similarity of the questions with the help of the characteristics of the questions of the tourism field and the combination of morphological relations, the syntactic dependency relations and the field concept semantic relations in the questions, and the method further searches the related question from a candidate question set and extracts the answer of the question based on the similarity calculation. The test result of a Yunnan tourism FAQ question answering system proves that the method is feasible and has better effect.

Description

Technical field [0001] The invention relates to a method for implementing a FAQ Chinese question and answer system in the tourism field, in particular to a method for implementing a question and answer system based on a frequently asked questions database (FAQ) in the tourism field, belonging to the field of artificial intelligence. Background technique [0002] FAQ (Frequently-asked Question) is the main means of providing online help on the current network. Some possible frequently asked question and answer pairs are organized in advance and published on the web to provide users with consulting services. FAQ knowledge organization is simple and easy to maintain. However, with the gradual accumulation of frequently asked questions and the increasing number of questions, the page-by-page knowledge acquisition method will become more and more difficult to meet the actual needs of users, which will waste a lot of users. Valuable time, even when users have visited all the links, the...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06F17/30
Inventor 余正涛毛存礼韩露孟祥燕郭剑毅车文刚张志坤
Owner KUNMING UNIV OF SCI & TECH
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