Implementation method for building service platform between telephone line and service system

A technology of a business system and an implementation method, which is applied in the field of building an intermediate service platform, can solve the problems of unfavorable business promotion, high cost, inconvenient debugging, updating, and publishing of telecom service companies, and achieves improved integration and promotion efficiency, low cost, and convenience. Effects of updates and releases

Active Publication Date: 2013-01-09
SHANDONG BRANCH OF BEST TONE INFORMATION
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  • Abstract
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AI Technical Summary

Problems solved by technology

For mature agent software products, it is inappropriate to make frequent changes in order to meet these needs, and because it is widely used in the agent software of different manufacturers in various provinces across the country, it is inconvenient to debug, update, and release, and each integration The cost of modification is also considerable
This is very unfavorable for the promotion of the business of telecom service companies

Method used

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  • Implementation method for building service platform between telephone line and service system
  • Implementation method for building service platform between telephone line and service system
  • Implementation method for building service platform between telephone line and service system

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Embodiment Construction

[0040] In order to make the technical means, creative features, goals and effects achieved by the present invention easy to understand, the present invention will be further described below in conjunction with specific illustrations.

[0041] (1) Single sign-on and identity authentication;

[0042] Because the goal of the present invention is to be applicable to the integration of business systems and seat software in all provinces of the country, many business systems provide services on the public network. In this way, we will face security problems, and we must effectively control the security, which is also the key problem to be solved in this program.

[0043] For business systems, each has its own security mechanism, and users can only operate corresponding functions by logging in with their accounts. However, after being integrated with the agent software, agents only need to log in to the agent software once to use each business system. Currently, the agent software d...

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Abstract

The invention discloses an implementation method for building an intermediate service platform between a telephone line terminal and a service system application server based on a network B / S architecture. The method employing the structure with the unified line integrated with the service platform on the basis of the network B / S architecture is convenient to update and release, and can quickly adapt to integration with new service platforms, and reduces the cost and risk. Moreover, by utilizing the web service technology, the service platform achieves the interaction between the telephone line (client terminal) and the service system (server), thereby better solving problem of tightly coupling the telephone line and the service system, and greatly improving the efficiency of promotion and integration of new service systems.

Description

Technical field: [0001] The invention relates to telecommunication service and computer network communication technology, in particular to a method for realizing an intermediate service platform between a telephone seat end and a business system server end based on a network B / S architecture. Background technique: [0002] At present, many businesses of telecommunication service companies not only provide online services, but also need to provide voice services to customers. In order to capture incoming call information from the telephone system and transmit it to these business systems, it is necessary to communicate with the underlying equipment and interact with the application server, so it is basically realized by embedding a browser in the C / S desktop application framework. The application program can access the underlying API (Application Programming Interface, Application Programming Interface) to receive incoming call information, and access the corresponding servic...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F17/40
Inventor 王玮陈捷孙永学朱运坤李宏图马骏冯昊
Owner SHANDONG BRANCH OF BEST TONE INFORMATION
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