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Method and system for diagnosing fault

A fault diagnosis and fault technology, applied in the field of communications, can solve problems such as inability to monitor the processing level of mobile services, and achieve the effects of accurate fault location, improved efficiency, and improved response speed.

Inactive Publication Date: 2010-09-29
亚信科技(中国)有限公司
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AI Technical Summary

Problems solved by technology

[0005] The present invention provides a fault diagnosis method and system, which solves the problem that the network management system of the mobile service operation support system in the prior art is unable to monitor the processing level of the mobile service, does not need human participation in fault diagnosis, can realize accurate fault location, and improves fault diagnosis. speed and efficiency

Method used

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  • Method and system for diagnosing fault
  • Method and system for diagnosing fault

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Embodiment Construction

[0043] The embodiment of the present invention provides a fault diagnosis method, the implementation process of the method is as follows figure 1 As shown, the method includes:

[0044] Step 101, obtaining fault data of each business;

[0045] Step 102, generating a fault case library according to the fault data;

[0046] Step 103, when an abnormality occurs in the monitored system, perform online diagnosis on the abnormality according to the fault case corresponding to the abnormality obtained from the fault case database;

[0047] The abnormality is a failure or a potential failure.

[0048] Step 101 specifically includes:

[0049] According to the received operation log generated by the monitored system, the fault data of each business is obtained, and the fault data is stored.

[0050] After step 101, it further includes: the fault data includes the function call relationship of the entire business;

[0051] On this basis, step 103 specifically includes:

[0052] Whe...

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Abstract

The embodiment of the invention provides a method and a system for diagnosing fault. The method for diagnosing fault comprises the following steps: obtaining the fault data of each service; generating a fault case base according to the fault data of the service; diagnosing an monitored system on line according to the fault case which is obtained from the fault case base and corresponds to the abnormal operation of the monitored system when the monitored system being subjected to the abnormality, wherein the abnormality of the monitored system refers to the fault or the potential fault of the monitored system. The invention solves the problem existing in the prior art that the network management system for the mobile service operation support system can not monitor the mobile service processing level. The invention does not need the manual fault diagnosing and can realize the accurate positioning of the fault and improve the fault diagnosing speed and efficiency.

Description

technical field [0001] The invention relates to the communication field, in particular to a fault diagnosis method and system. Background technique [0002] With the continuous deepening of the development of mobile services and the intensification of market competition, the types of mobile services are becoming more and more complicated, and higher requirements are placed on the speediness, stability and maintainability of the mobile service operation support system. requirements. [0003] The network management system of the mobile service operation support system is unable to monitor the level of mobile service processing, and cannot obtain the network conditions of the business terminals, resulting in the involvement of many human factors. For example, when the salesperson reports a failure, there is no effective diagnostic method. The description of the fault is not clear enough when the fault is reported, and the business data operated by the salesperson cannot be obt...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W24/04
Inventor 李小平杨乃印
Owner 亚信科技(中国)有限公司
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