Method, device and system for pstn and wireless mobile network dialing

Abstract

The invention relates to a PSTN (Public Switched Telephone Network) and a method, a device and a system of radio mobile network dialing. The method comprises the following steps of: receiving a telephone number packet sent by a server and selecting a signal path for the telephone number packet; when a fixed-line telephone signal path is selected, carrying out data processing on the telephone number packet; and sending processed data signals to the PSTN. In the invention, telephone numbers are directly called out on the server installed with CRM (Customer Relationship Management) software, which can achieve the purpose of calling a radio mobile network by a radio mobile telephone set; and a fixed-line telephone set is used for assisting to call the PSTN so that the problem that a PC (Personal Computer) installed with the CRM software of a user cannot be used for directly calling a client telephone number in the prior art is solved, the workload of the user is greatly reduced and strong practicality is obtained. Meanwhile, the PC installed with the CRM software can be used for receiving incoming calls from the radio mobile network and the PSTN and displaying corresponding telephone numbers so as to be convenient to use for the user.

Description

technical field [0001] The invention relates to the communication field, in particular to a method, device and system for PSTN and wireless mobile network dialing. Background technique [0002] At present, the most important tools for SMEs to communicate with customers are PSTN (Public Switched Telephone Network, Public Switched Telephone Network) fixed telephones and wireless mobile phones. Effective method, although a wireless mobile phone such as a mobile phone has an incoming number display function, it can only display the name of the customer, but cannot display other information about the customer and the history of communication between the user and the customer. language, its function is weaker, and some landline telephones can't even display the customer's name. [0003] In order to improve the current situation of backward customer information management, some small and medium-sized enterprises use CRM (Customer Relationship Management, customer relationship mana...

AI Technical Summary

Problems solved by technology

[0004] However, when the business volume is large, the work of dialing through the CRM software becomes cumbersome and the workload is heavy, and it is easy to cause wrong numbers to be dialed

[0005] Therefore, if the customer's phone number is directly called out from the PC with CRM software installed, the user's workload can be greatly reduced. This technology needs to be developed.

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