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Method and system for realizing attendant console service

An attendant console and business technology, applied in telephone communications, electrical components, automatic switching offices, etc., can solve problems such as poor real-time information display, poor operator experience, and inconspicuous intuitiveness, achieving novel operation methods and waiting time. The effect of shortening and reducing waiting time

Active Publication Date: 2015-06-03
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, the existing attendant console products only use a simple text list when displaying incoming traffic, which is neither obvious nor intuitive nor easy to operate, and the web is not good at displaying real-time information. Refresh the page through the browser every once in a while to obtain new data, which makes the operator experience poor

Method used

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  • Method and system for realizing attendant console service
  • Method and system for realizing attendant console service
  • Method and system for realizing attendant console service

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Embodiment Construction

[0038] In order to solve the usability problem of web console products, it is necessary to solve the problems of data acquisition, display and operation of incoming traffic. In this embodiment, the client is made to reflect the data changes of the web server in real time, so as to solve the problem of real-time data. In order to make the web console interface more intuitive and easy to use, animated icons are dynamically generated according to the acquired real-time data, icons are sorted according to priority, and unavailable operation buttons are blocked according to icon status, reducing the work of the operator on the client side These measures have greatly improved the ease of use of the attendant console.

[0039] The present embodiment will be described in detail below in conjunction with the accompanying drawings.

[0040] figure 1 Illustrated is the networking mode for realizing the attendant console service in this embodiment. The network includes: a service platfo...

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Abstract

A method, system and client for realizing traffic console service are provided by the present invention. The method includes that: after receiving an incoming call data sent from a web server, the client parses the incoming call data to obtain the incoming call parameters from the incoming call data, and adjusts the call queue according to the incoming call types of the incoming call parameters; the client generates a call icon for the incoming call object in the call queue, displays the generated call icon on the web and displays the press-button for traffic operation. The present invention realizes the page presentation of traffic so that the operator can know about the traffic incoming call in real time with the actionless page, and presenting the call in the manner of icon is convenient to operate, tidy and good looking, and greatly releases the work pressure of the operator, thus reducing the waiting time of the calling user. The above operation manner is novel, intuitive and easy to be used, and able to greatly reduce the feeling of tiredness and tension of operator in the practical operation.

Description

technical field [0001] The invention relates to the field of communication services, in particular to a method and system for realizing attendant console services. Background technique [0002] The attendant console product can provide call services for the group's key customers. The attendant can provide users with functions such as call queuing, acceptance, transfer, transfer, forced release, hold, three-way call and conference call through the attendant console product. Enterprises can Use attendant console products to build your own distinctive attendant console to help companies improve their image. [0003] Products developed based on the web (page) can be operated anywhere without installing any special software support, as long as there is a computer with Internet access, the client is zero-maintenance, and the expansion of the system is also very easy. Server-side upgrade and maintenance is enough, so the combination of web and attendant console products is the gen...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/523
CPCH04M3/5175
Inventor 张东涛
Owner ZTE CORP
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