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Seating screen recording method, quality inspection method and related equipment

A seat and quality inspection technology, applied in special data processing applications, instruments, electrical digital data processing, etc., can solve problems such as increasing the construction cost of customer service centers, improve quality inspection efficiency, reduce storage space, and reduce video files Effect

Inactive Publication Date: 2012-02-22
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
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  • Claims
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Problems solved by technology

[0005] In the existing screen recording quality inspection system, in order to conduct a comprehensive quality inspection of the seats, the screen recording task will be enabled for all the seats, so a large number of video files will be generated, and a large number of video files also pose a high demand for data storage. requirements, thus increasing the construction cost of the customer service center

Method used

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  • Seating screen recording method, quality inspection method and related equipment
  • Seating screen recording method, quality inspection method and related equipment
  • Seating screen recording method, quality inspection method and related equipment

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Embodiment Construction

[0022] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0023] First introduce the agent screen recording method provided by the embodiment of the present invention. The agent screen recording method describes the processing flow of the screen recording device in the screen recording quality inspection system; figure 1 The flow of the agent screen recording method provided by an embodiment of the present invention is described, including:

[0024] 101. When a key business point is detected, start an operation task corre...

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Abstract

The invention relates to seating screen recording and discloses a seating screen recording method, a quality inspection method and related equipment. The seating screen recording method comprises the following steps of: starting an operating duty corresponding to an operation key point when the operation key point is monitored; storing an operating result of the operating duty; and storing a congruent relationship of the operation key point and the operating result in a database. Due to the utilization of the invention, generated video files can be reduced, and the construction cost of a customer service center is reduced.

Description

technical field [0001] The invention relates to seat screen recording, in particular to a seat screen recording method, a quality inspection method and related equipment. Background technique [0002] Nowadays, in order to provide users with a better experience, thereby retaining old users and developing new users, various industries have begun to set up customer service centers; customer service centers have also become the main bridge to communicate with users, and at the same time, customer service centers are also important to increase user stickiness. way. Based on the mature and stable Computer Telephony Integration (CTI: Computer Telephony Integration) technology, as well as the increasingly rich experience in operation and management, the construction of customer service centers has also attracted more and more attention from enterprise managers, especially in recent years. Multimedia Contact Center (IPCC: IP With the rapid development of Contact Center, customer se...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06F3/048
Inventor 陈荣国钟柏林彭兰张福明
Owner HUAWEI TECH CO LTD
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