Information operating maintenance management method

Abstract

The invention discloses an information operating maintenance management method which comprises the steps of: modeling a desktop management task farce / common information model (DMTF / CIM); and logically dividing a business process architecture: a data layer based on the DMTF / CIM, an application support platform layer and an application and presentation layer, wherein the application and presentation layer comprises an interactive interface for realizing man-machine interaction with a user, and a plurality of application programs used for completing a user business request, the application support platform layer is used for providing a support platform based on the DMTF / CIM for constructing the application programs, and the data layer based on the DMTF / CIM is used for realizing data storage and management of data required by the application programs. Therefore, through the interaction interface of the application and presentation layer, a user can realize unified management and monitoring of various businesses through the application programs requested by businesses of the user.

Description

technical field [0001] The invention relates to the field of electric power, in particular to an information operation and maintenance management method. Background technique [0002] ITIL (Information Technology Infrastructure Library, Information Technology Infrastructure Library), formulated by the British government department CCTA (Central Computing and Telecommunications Agency, Computer and Telecommunications Bureau) at the end of the 1980s, is now managed by the British OGC (Office of Government Commerce, Business Department) is responsible for management and is mainly applicable to IT service management; its purpose is to provide an objective, rigorous and quantifiable standard and specification for the enterprise's IT service management practice. [0003] DMTF (The Desktop Management Task Force) is a group of vendors working on a collaborative strategy for managing networked desktop systems. At present, DMTF contract members include manufacturers such as DEC, HP, ...

AI Technical Summary

Problems solved by technology

[0009] First of all, when a demand occurs, the demand submitter cannot accurately submit the demand to the person in charge corresponding to the demand; the demand submitter cannot get timely feedback on the process of providing the demand

[0010] In addition, it is also impossible to summarize and summarize various problems in the demand, so that it is impossible to form effective knowledge accumulation in a timely manner to improve business quality in a targeted manner and reduce unnecessary problems, which will not only cause The quality of business cannot be improved, and the efficiency of operation and maintenance will be low due to repeated unnecessary problems

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