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Device for automatically inspecting remote call voice inquiry platform failure

A voice query platform and automatic inspection technology, applied in telephone communication, automatic switching office, electrical components, etc., can solve problems such as low efficiency, achieve high efficiency, and ensure the effect of query service quality

Active Publication Date: 2015-07-08
江苏南大数码科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, the fault detection method of the remote telephone voice query platform is: through the method of manual dialing, irregular inspections are made, and a special person is assigned to take charge of this work on holidays. However, manual operation is inefficient and inevitably missed, and once the fault is sent by the query platform, it cannot be timely. Discovery, that is, query service interruption, causing customer complaints

Method used

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  • Device for automatically inspecting remote call voice inquiry platform failure
  • Device for automatically inspecting remote call voice inquiry platform failure

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Embodiment Construction

[0018] Below in conjunction with accompanying drawing and specific embodiment, further illustrate the present invention, should be understood that these embodiments are only for illustrating that the present invention is not intended to limit the scope of the present invention, after having read the present invention, those skilled in the art will understand various aspects of the present invention All modifications of the valence form fall within the scope defined by the appended claims of the present application.

[0019] like figure 1 Shown, the remote telephone voice query platform failure automatic inspection device among the present invention comprises 1 desktop PC (abbreviated as "PC"), 1 telephone voice card (abbreviated as "voice card"), 1 SMS modem, 1 telephone external line and 1 mobile phone card; the telephone voice card is installed in the desktop PC and connected with the telephone external line, the SMS modem is connected with the desktop PC, and the SMS modem ...

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Abstract

The invention discloses a device for automatically inspecting a remote call voice inquiry platform failure. The device comprises a desk computer, a telephone voice card, a short message modem, a mobile phone card and a telephone outer line, wherein the telephone voice card is installed in the desk computer, and is connected with telecommunication switching equipment and a remote telephone voice inquiry platform in sequence through the telephone outer line; the short message modem is connected with the desk computer; and the mobile phone card is inserted into the short message modem. The invention further discloses a method for automatically inspecting a remote call voice inquiry platform failure. According to the device and the method, platform failures can be inquired in time.

Description

technical field [0001] The invention relates to a fault inspection device and inspection method, in particular to an automatic fault inspection method for a remote telephone voice inquiry platform. Background technique [0002] The remote telephone voice query platform (referred to as "query platform") is an automatic answering voice system composed of computers and telephone voice cards. Since it needs to provide 24-hour query services for telephone users across the country, it must ensure trouble-free operation or can be eliminated in time. At present, the fault detection method of the remote telephone voice query platform is: through the method of manual dialing, irregular inspections are made, and a special person is assigned to take charge of this work on holidays. However, manual operation is inefficient and inevitably missed, and once the fault is sent by the query platform, it cannot be timely. Discovery, that is, query service interruption, causing customer complai...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/22H04M3/493
Inventor 张法锦
Owner 江苏南大数码科技有限公司