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Method, device and system for providing personalized shopping guide in online shopping

A technology for online shopping and shoppers, applied in marketing and other directions, can solve problems such as non-real-time and inability to provide shopping guide services, and achieve the effects of low prices, good service experience, and enhanced shopping experience

Inactive Publication Date: 2013-01-16
张林 +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Although online shopping merchants usually provide answers to product inquiries, such answers are usually implemented in the form of messages, which are not real-time, and usually only simply add text descriptions, and cannot provide detailed one-to-one shopping guide services

Method used

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  • Method, device and system for providing personalized shopping guide in online shopping
  • Method, device and system for providing personalized shopping guide in online shopping

Examples

Experimental program
Comparison scheme
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Embodiment Construction

[0044] As the user base of online shopping continues to expand, the market share of e-commerce (such as JD.com, Dangdang, Amazon China, etc.) continues to grow, and has begun to gradually erode the market share of traditional physical stores. In response to this challenge, more and more traditional brick-and-mortar stores are also gradually launching online shopping business. For example, Suning Appliance has launched an online store Suning.com, and Gome Electric has also launched an online shopping mall with its own brand, etc. For these merchants, the sales staff of their physical stores are a huge human resource. The core idea of ​​the present invention is to combine the human resources of physical store salespersons into online shopping through the network, so that online purchasing consumers can establish a one-to-one connection with physical store salespersons, thereby realizing personalized shopping guide services.

[0045] In order to make the technical principles, fea...

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PUM

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Abstract

The invention discloses a system for providing a personalized shopping guide in online shopping. The system comprises online shopping clients, an electronic shop website server, a shopping guide server and shopping guides, wherein the shopping guide server is used for receiving the login of the shopping guides, performing identity authentication on the shopping guides, receiving and storing capability information uploaded by the shopping guides, receiving a shopping guide service request from the electronic shop website server, matching a requirement attribute in the shopping guide service request and the stored capability information, selecting a shopping guide according to a matching result, and establishing communication connection between the online shopping clients and the selected shopping guide; and the shopping guides are used for logging in the shopping guide server, and providing identity authentication information according to the prompt of the shopping guide server, providing the capability information of shopping guide personnel to the shopping guide server, and performing information interaction with the online shopping clients through the communication connection with the online shopping clients. The invention also discloses a method for providing the personalized shopping guide in the online shopping and the shopping guide server. One-to-one personalized shopping guide service can be provided for shoppers, and the shopping experiences of users are enhanced.

Description

technical field [0001] The present application relates to the technical field of e-commerce, in particular to a method, device and system for providing personalized shopping guide in online shopping. Background technique [0002] With the continuous development and improvement of Internet technology and related applications, e-commerce has gradually matured and integrated into the lives of the public. Electronic commerce involves the conduct of commercial communications and transactions on the Internet and via computers. Specifically, electronic commerce includes the buying and selling of goods and services and the payment of funds using digital communication and computer automated systems. [0003] Online shopping is a common type of e-commerce, which involves shoppers visiting websites linked to e-commerce servers, shoppers can browse related introductions and reviews of products they are interested in through promotional advertisement links, product catalogs or other for...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02
Inventor 张林
Owner 张林
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