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A business device for resetting broadband account password and its implementation method

A business device and broadband account technology, which is applied in the field of communication, can solve the problems that users cannot log in immediately, the broadband account password is wrong, and cannot connect to the network, etc., to achieve the effect of improving perception, reducing operating costs, and reducing the amount of declarations

Active Publication Date: 2015-09-30
深圳市远行科技股份有限公司
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Problems solved by technology

[0002] At present, the home broadband service has been widely popularized. In the process of business use, there are many faults that cannot be connected to the network due to the wrong broadband account password. The existing processing method requires the user to log in to the online business hall of the telecom operator or call the customer service hotline to complete. Account password reset
However, the actual situation is that if the user logs in to the operator's online business hall, the user cannot immediately log in to the online business hall to complete the operation because the user's Internet is no longer connected; Limited lead to long wait time

Method used

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  • A business device for resetting broadband account password and its implementation method
  • A business device for resetting broadband account password and its implementation method
  • A business device for resetting broadband account password and its implementation method

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Embodiment Construction

[0024] In order to make the technical problems, technical solutions and beneficial effects to be solved by the present invention clearer and clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0025] Unstructured Supplementary Service Data (USSD) technology is an interactive data service based on mobile networks. When the user uses the keyboard of the mobile terminal to input some numbers or symbols that have been preset by the service network, such as *#, and then presses the dial key to send instructions to the service network, the service network can provide related services or perform related operations according to the input instructions. The invention utilizes USSD technology to send USSD information to the USSD broadband account passwo...

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Abstract

A service device for broadband account password resetting is implemented in a mobile network by a USSD (unstructured supplementary service data manner). The service device comprises an operating interaction module and a service processing module. The operating interaction module receives USSD information sent from a mobile terminal which supports a USSD function, and issues the USSD information carrying a reset broadband account password to the mobile terminal through a mobile network; the service processing module identifies the USSD information issued from the operating interaction module, sends a broadband account password resetting service request to a CRM device, an AAA device and an ITMS device to realize interaction and completing broadband account password resetting, and returns a password resetting operation result to the operating interaction module. The invention further provides an implementing method for broadband account password resetting. In the technical scheme, the implementing method can assist users to reset broadband account passwords in a self-service manner in real time, thereby bringing convenience to the users, reducing fault complaint quantity of the users, relieving work pressure of service personnel, and reducing operation cost of telecommunication enterprises.

Description

technical field [0001] The present invention relates to the communication field, in particular to a service device for resetting a home broadband account password and an implementation method thereof. Background technique [0002] At present, the home broadband service has been widely popularized. In the process of business use, there are many faults that cannot be connected to the network due to the wrong broadband account password. The existing processing method requires the user to log in to the online business hall of the telecom operator or call the customer service hotline to complete. Account password reset. However, the actual situation is that if the user logs in to the operator's online business hall, the user cannot immediately log in to the online business hall to complete the operation because the user's Internet is no longer connected; Limited lead to long wait times. This article notices that users are beginning to care about self-service troubleshooting in ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24H04W4/14H04W12/06H04W12/0433
Inventor 梁砾
Owner 深圳市远行科技股份有限公司
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