A business device for resetting broadband account password and its implementation method

Abstract

A service device for broadband account password resetting is implemented in a mobile network by a USSD (unstructured supplementary service data manner). The service device comprises an operating interaction module and a service processing module. The operating interaction module receives USSD information sent from a mobile terminal which supports a USSD function, and issues the USSD information carrying a reset broadband account password to the mobile terminal through a mobile network; the service processing module identifies the USSD information issued from the operating interaction module, sends a broadband account password resetting service request to a CRM device, an AAA device and an ITMS device to realize interaction and completing broadband account password resetting, and returns a password resetting operation result to the operating interaction module. The invention further provides an implementing method for broadband account password resetting. In the technical scheme, the implementing method can assist users to reset broadband account passwords in a self-service manner in real time, thereby bringing convenience to the users, reducing fault complaint quantity of the users, relieving work pressure of service personnel, and reducing operation cost of telecommunication enterprises.

Description

technical field [0001] The present invention relates to the communication field, in particular to a service device for resetting a home broadband account password and an implementation method thereof. Background technique [0002] At present, the home broadband service has been widely popularized. In the process of business use, there are many faults that cannot be connected to the network due to the wrong broadband account password. The existing processing method requires the user to log in to the online business hall of the telecom operator or call the customer service hotline to complete. Account password reset. However, the actual situation is that if the user logs in to the operator's online business hall, the user cannot immediately log in to the online business hall to complete the operation because the user's Internet is no longer connected; Limited lead to long wait times. This article notices that users are beginning to care about self-service troubleshooting in ...

AI Technical Summary

Problems solved by technology

[0002] At present, the home broadband service has been widely popularized. In the process of business use, there are many faults that cannot be connected to the network due to the wrong broadband account password. The existing processing method requires the user to log in to the online business hall of the telecom operator or call the customer service hotline to complete. Account password reset

However, the actual situation is that if the user logs in to the operator's online business hall, the user cannot immediately log in to the online business hall to complete the operation because the user's Internet is no longer connected; Limited lead to long wait time

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