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Call Response System

A technology of incoming calls and system modules, which is applied in the network field to achieve the effect of guaranteeing response speed and improving distribution speed

Active Publication Date: 2016-09-28
NANJING TUNIU TECHNOLOGY CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to overcome the defect in the prior art of manually analyzing the incoming call information and then transferring it to the responding phone, combining web technology and call center technology to provide an incoming call response that automatically analyzes and transfers the incoming call to the responding phone system

Method used

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Examples

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Embodiment 1

[0034] Such as figure 1 As shown, the call response system is composed of a call center server, a call response server, a WEB browser soft phone and a response phone. browser softphone connection;

[0035] The call center server is equipped with an incoming call obtaining number module, an access accurate response system module, an incoming call feedback interface module and a telephone event queue module, and the call center server is respectively connected with the incoming call response server and the response telephone;

[0036] Incoming call acquisition number module, monitors incoming calls from guests, and obtains the incoming call number and dialing number, and activates access to the accurate response system module in the form of events;

[0037] Accurately respond to the system module, receive the call center's incoming call and obtain the number information obtained by the number module, and send the call center incoming call interface module in http mode;

[0038...

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PUM

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Abstract

The invention relates to an incoming call response system which is composed of a call center server, an incoming call response server and a response telephone, wherein the call center server is respectively connected with the incoming call response server and the response telephone; an incoming call acquisition module, an access accuracy response system module, an incoming call feedback interface module and a telephone event queue module are arranged in the call center server; a database is arranged in the incoming call accuracy response server; and a call center incoming call interface module, a telephone analysis module, a marketing module, an order module, a business personnel assignment module, an incoming call personnel assignment module and a member center module are arranged in the database. According to the invention, the incoming call information of a guest can be monitored in time, the marketing information and the order information can be analyzed according to the incoming call number and the dialed number, and business personnel can be automatically assigned or called to respond to the telephone, thereby effectively improving the personnel assignment speed and response speed and ensuring the response quality.

Description

technical field [0001] The invention relates to the field of network technology, in particular to an incoming call response system combining network and telephone services. Background technique [0002] The lamp (Linux+Apache+Mysql+Perl / PHP / Python) architecture is widely used and can be used to build dynamic websites or servers. Among them, PHP is a simple and effective programming language. It is like glue, which can integrate the LAMP system All other components are glued together. You can use PHP to write dynamic content that accesses data in a MySQL database and some features provided by Linux. [0003] The call center can transfer the call, but the caller still needs to manually identify the customer's membership information and order information, and then transfer the call again according to the business personnel information, so that the customer can get the desired service from the business personnel. [0004] It has become the demand of the market to provide a net...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/42H04L29/08
Inventor 于敦德陈福炜胡小敏
Owner NANJING TUNIU TECHNOLOGY CO LTD
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