Method, device and system for processing mobile phone and SIM card fault

A fault processing method and processing device technology, applied in transmission systems, network data management, electrical components, etc., can solve problems such as lack of detection and analysis functions, expensive data tracking instruments, inconvenient detection process, etc., to achieve convenient and effective fault detection , The effect of convenient and effective data analysis

Active Publication Date: 2013-07-03
CHINA MOBILE GRP GUANGDONG CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

[0003] The data tracking instrument is expensive and bulky, and it needs to be used in conjunction with a PC, which brings some inconvenience to the detection process; and the function of the data tracking instrument is relatively single, only "data tracking function", without detection and analysis functions, It is only suitable for professionals and cannot be widely promoted and applied

Method used

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  • Method, device and system for processing mobile phone and SIM card fault
  • Method, device and system for processing mobile phone and SIM card fault
  • Method, device and system for processing mobile phone and SIM card fault

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Embodiment Construction

[0040] In order to make the technical problems, technical solutions and advantages to be solved by the embodiments of the present invention clearer, the following will describe in detail with reference to the drawings and specific embodiments.

[0041] The embodiment of the present invention aims at the problem that the data analysis and fault detection of the SIM card cannot be conveniently and effectively performed in the prior art, and provides a machine card fault processing method, device and system, which can conveniently and effectively perform data analysis and fault detection on the SIM card. Troubleshooting.

[0042] figure 1 It is a schematic flow chart of the machine card failure processing method of the present invention, as figure 1 As shown, this embodiment includes:

[0043] Step 101: Perform data tracking on the SIM card according to the received data tracking instruction, obtain communication data between the SIM card and the mobile terminal, and send the t...

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Abstract

The invention provides a method, a device and a system for processing a mobile phone and SIM card fault, and belongs to the field of service support, wherein the method for processing the mobile phone and SIM card fault comprises the steps of: carrying out data tracking on a subscriber identity module (SIM) card according to a received data tracking instruction, so as to obtain communication data between the SIM card and a mobile terminal; transmitting the tracked communication data to a network side server; receiving a first fault solution corresponding to the communication data and returned by the network side server; and feeding the first fault solution back to an SIM card user. By adopting the method, the device and the system for processing the mobile phone and SIM card fault, disclosed by the invention, the data analysis and the fault detection on the SIM card can be conveniently and effectively carried out.

Description

technical field [0001] The present invention relates to the field of business support, in particular to a machine card failure processing method, device and system. Background technique [0002] "Machine card fault detection" is to detect the compatibility faults generated during the communication and data interaction between the mobile phone and the SIM (Subscriber Identity Module, customer identification module) card. The current "machine-card fault detection" method is to use PC (personal computer, personal computer) application software and data tracking instruments to track and detect data during the machine-card communication process. [0003] The data tracking instrument is expensive and bulky, and it needs to be used in conjunction with a PC, which brings some inconvenience to the detection process; and the function of the data tracking instrument is relatively single, only "data tracking function", without detection and analysis functions, It is only suitable for p...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W8/22H04W24/04H04W88/02H04L69/40
Inventor 冼颂文李莉杨秦唐小龙江红梅谭小俊
Owner CHINA MOBILE GRP GUANGDONG CO LTD
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