Method, device and system for obtaining fault reason information

A fault cause and fault technology, applied in the field of obtaining fault cause information, can solve problems such as time-consuming, low processing efficiency in determining fault cause information, etc., and achieve the effect of reducing time consumption and improving processing efficiency

Active Publication Date: 2014-04-02
XIAOMI INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] There are a large number of logs stored in the log file, and it takes a lot of time to read these logs, thus resulting in a relatively low processing efficiency for determining the cause of the failure

Method used

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  • Method, device and system for obtaining fault reason information
  • Method, device and system for obtaining fault reason information

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0081] The embodiment of the present disclosure provides a method for acquiring fault cause information, and the method may be implemented by a server, or jointly implemented by the server, a test terminal, and a terminal under test.

[0082] Such as figure 1 As shown, the processing flow of the server in this method may include the following steps:

[0083] In step 101, the fault type information uploaded by the test terminal and the log information of the terminal under test are acquired.

[0084] In step 102, all fault log information corresponding to the acquired fault type information is searched, wherein, correspondences between various fault type information and fault log information are pre-stored locally.

[0085] In step 103, from the log information of the terminal under test, log information matching the found fault log information is obtained as fault cause information.

[0086] Such as figure 2 As shown, the processing flow of the test terminal in the method ...

Embodiment 2

[0092] The embodiment of the present disclosure provides a method for obtaining fault cause information, which can be implemented by the server, or jointly implemented by the server, the test terminal, and the terminal under test. The corresponding system network architecture can be as follows image 3 shown. Wherein, the terminal under test may be a terminal that needs to be detected when a fault occurs, and may be any terminal, such as a mobile terminal such as a mobile phone or a tablet computer, or a fixed terminal such as a desktop computer. The test terminal may be a terminal connected to the terminal under test to obtain test log information, or a terminal connected to the server for developers to observe logs or perform debugging, and a test application program may be installed on the test terminal. The server is a server for analyzing log information, and may be a background server for testing an application program. The server may be one server or a server group incl...

Embodiment 3

[0122] Based on the same technical idea, the embodiment of the present disclosure also provides a server, such as Figure 5 As shown, the server includes:

[0123] Obtaining module 510, for obtaining the log information of the fault type information and the terminal under test uploaded by the test terminal;

[0124] The matching module 520 is configured to search for all fault log information corresponding to the fault type information, wherein the correspondence between various fault type information and fault log information is pre-stored locally; in the log information of the terminal under test, Obtain the log information matching the found fault log information as the fault cause information.

[0125] Optionally, the acquiring module 510 is configured to:

[0126] receiving a login request sent by the test terminal, and authenticating the login request;

[0127] If the identity verification is passed, an internal data channel program is sent to the test terminal, so th...

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PUM

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Abstract

The invention relates to a method, a device and a system for obtaining fault reason information and belongs to the technical field of computers. The method comprises the steps of obtaining fault type information uploaded by a test terminal and log information of a tested terminal; searching all fault long information corresponding to the fault type information, wherein multiple corresponding relations between the fault type information and the fault log information are locally previously stored; in the log information of the tested terminal, obtaining the log information matched with the fault log information, obtained by searching, as the fault resonance information. By adopting the method, the device and the system for obtaining the fault reason information, the processing efficiency for determining the fault reason information is improved.

Description

technical field [0001] The present disclosure relates to the field of computer technology, and in particular to a method, device and system for acquiring failure cause information. Background technique [0002] With the rapid development of computer technology and communication technology, mobile terminals such as mobile phones and tablet computers have been widely popularized and applied, and have become very important components in people's daily work, study and life. [0003] During the use of a mobile terminal, various failures often occur, such as a system restart without reason, an application being forced to close, and the like. Generally, when a failure occurs, the user can enter the "*#*#284#*#*" command through the dial pad to capture the system log (log) and generate a log file. The technician will read and analyze the log to determine the Fault cause information, after further analyzing the fault cause information, determine the location of the fault. [0004] ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08G06F11/34G06F17/30
Inventor 李明浩袁军梁金祥闫昊
Owner XIAOMI INC
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