System and method of automatic customization of call flow

Abstract

The invention provides a system and a method of automatic customization of a call flow, so that a brand new atomic call service can be customized and each signaling or medium in the call flow can be controlled to operate. The method mainly comprises the following steps of detailing operation behaviors in a signaling layer and a media layer in a calling process to corresponding instruction operations, wherein each instruction has atomicity and idempotency; defining the call service, which is implemented on the basis of an atomic instruction, as an atomic service, and defining the call service, which is implemented on the basis of the atomic service, as a composite service; when a call request is received, determining the specific call service, which needs to be triggered, according to service configuration information; loading and executing the service; if the call service needs to be modified or added, implementing the service through a script, and updating and adding the script on the premise of not interrupting a service process. The call service is executed according to an asynchronous manner, so that the operating efficiency of the whole system is improved.

Description

technical field [0001] The invention relates to the technical field of computer multimedia communication, in particular to a system and method for automatically customizing a call flow. Background technique [0002] With the development of network technology becoming more and more mature, multimedia communication technology based on Internet technology has been developed rapidly and widely used, such as call center, voice interactive response system, etc., which not only promotes the development of national economy, but also improves people's quality of life. However, the diversity and variability of call services reduces the development efficiency and quality of application systems, and increases development and maintenance costs. [0003] Therefore, methods and models aiming at configurable call services appear in the prior art to solve the problem of diversity and variability of call services. However, these methods and models have the following deficiencies: new service...

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to provide a call flow automatic customization system and method to solve the problem that the existing technology can only combine new services based on the realized atomic call service functions, but cannot realize a new atomic call service, and can only Insufficiency in realizing business-level control, etc.

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