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Self-service teller machine for bank customer consultation service based on banking business application

A self-service teller machine and banking technology, applied in the direction of complete banking system, complete banking system, coinless or similar appliances, etc., can solve the problems of occupying the working time of the bank lobby manager and low efficiency

Inactive Publication Date: 2016-05-11
申远
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present invention provides a bank customer consultation service self-service teller machine based on the banking business application to solve the problem that customer consultation takes up a lot of working time of the bank lobby manager and the efficiency is very low

Method used

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  • Self-service teller machine for bank customer consultation service based on banking business application
  • Self-service teller machine for bank customer consultation service based on banking business application

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0028] Embodiment 1 Flowchart of the self-service teller machine method and system for bank customer consultation service based on the banking service application form.

[0029] Such as figure 1 As shown, the self-service teller machine for bank customer consultation service based on the banking application in the embodiment of the present invention is composed of a banking application processing device, a banking application reading device, an ID card reader, a three-party face recognition device, and a network communication device. , customer service hotline telephone, directional sound transmission micro-speaker, noise reduction directional microphone.

[0030] The banking application processing device is composed of a screen, a host, a hard disk, and a memory; it is used to log in to the internal website of the bank and locate the link for processing the business requested by the banking application; it is used to process the business request of the banking application and...

Embodiment 2

[0045] Embodiment 2 Operation steps of the self-service teller machine for bank customer consultation service based on the business application form.

[0046] Such as figure 2 As shown, the bank customer consultation service self-service teller machine based on the business application in the embodiment of the present invention performs the following steps to operate.

[0047] Step 1. The customer asks the bank lobby manager for business needs and assists in generating a banking application.

[0048] Step 2. The customer takes the banking application to the banking application processing device and inputs the banking application and ID card.

[0049] Step 3. The self-service teller machine of the bank customer consultation service checks the on-site photos, the photos saved by the ID card chip, and the photos of the online verification citizen identity information system.

[0050] Step 4. Bank customer consultation service The self-service teller machine logs in to the bank...

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Abstract

Disclosed is a banking business application form based automated teller machine for bank customer consultation services. Operation steps include that firstly, a bank lobby manager inquires a customer of business requirements to assist in generating a banking business application form; secondly, the customer holds the banking business application form and goes to a banking business application form processing device to input the banking business application form and an identity card; thirdly the automated teller machine for the bank customer consultation services verifies a site photo, a photo stored by an identity card chip and a photo of an online citizen identity information verification system; fourthly, according to customer consultation business requirements, the automated teller machine logs in a bank website and positions a web page corresponding to the businesses consulted by the customer; fifthly, if the customer still does not solve the problem, the automated teller machine accesses to a phone-call recording processing part, for the business consulted by the customer, in a bank customer hotline; sixthly, if the customer still does not solve the problem, the automated teller machine for the bank customer consultation services accesses to a human intervention part, for the business consulted by the customer, in the bank customer hotline; seventhly, if the customer solves the problem, consultation services are finished.

Description

technical field [0001] The invention relates to the technical field of self-service teller machines, in particular to a bank customer consultation service self-service teller machine based on a banking service application. Background technique [0002] When the bank outlets receive customers at the limit of production capacity, it is difficult to provide high-quality services and perfectly solve customer inquiries. On the other hand, due to internal control requirements, the lobby manager cannot enter the business system for inquiries, and customers usually have to go to the counter to deal with problems. Another thing is that customer consultation takes up a lot of working time of the bank lobby manager, and the efficiency is very low. [0003] In addition, the public customer service hotline telephones placed in bank outlets are very dirty because they are used by many people, and customers do not like to use them. [0004] Business requirements are provided to the lobby ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G07F19/00
Inventor 王美金
Owner 申远
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