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Intelligent television remote debugging system and method

A smart TV and remote debugging technology, which is applied to electrical components, image communication, selective content distribution, etc., can solve the problems of long debugging time and high cost, and achieve the effect of expanding the scope of application and reducing after-sales maintenance costs

Inactive Publication Date: 2014-10-08
SICHUAN CHANGHONG ELECTRIC CO LTD
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AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is: to propose a remote debugging system and method for a smart TV to solve the problems of long debugging time and high cost in the traditional technology

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  • Intelligent television remote debugging system and method

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Embodiment Construction

[0024] The invention aims to provide a remote debugging system and a corresponding debugging method for an intelligent television set, so as to solve the problems of long debugging time and high cost in the traditional technology. In the present invention, when the smart TV breaks down, the remote debugging program of the controlled terminal can be opened, connected and logged in to the server, and the server adds the smart TV to the online device list, and the after-sales service personnel can use the control terminal to Log in to the server, obtain the online device list, select the corresponding faulty smart TV and bind it, and then use the data forwarding function of the server to communicate with the faulty smart TV, so as to realize the faulty smart TV Remote debug control.

[0025] Such as figure 1 As shown, the remote debugging system includes three parts: a control terminal (abbreviated as PC), a smart TV terminal (referred to as TV), and a server end (abbreviated as...

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Abstract

The invention relates to the technique of intelligent television maintenance, and discloses an intelligent television remote debugging system. According to the intelligent television remote debugging system and method, when an intelligent television breaks down, a remote debugging controlled end program can be started, a server is connected and logged in, the intelligent television is added to an online equipment list through the server, after-sale service personnel can log in the server through a control terminal, the online equipment list is obtained, the corresponding intelligent television which breaks down can be selected from the online equipment list and bound, then the after-sale service personnel can communicate with the intelligent television which breaks down by means of the data forwarding function of the server, and accordingly remote debugging and control of the intelligent television which breaks down can be achieved. Besides, the invention further discloses a corresponding remote debugging method suitable for remote debugging of the intelligent television which breaks down.

Description

technical field [0001] The invention relates to a smart TV maintenance technology, in particular to a remote debugging system and method for a smart TV. Background technique [0002] At present, after the TV is sold, if a fault is found, the traditional process of "reporting for repair by phone → appointment by an engineer → on-site processing by an engineer" is usually adopted. This often takes days or even weeks, and every time an after-sales engineer visits It will cost the manufacturer a small service fee. However, the actual situation is: in the era of smart TVs, a large part of the faults are soft faults, and often only need to adjust some software parameters on the TV to solve them. [0003] In order to provide users with later services in a more timely and accurate manner, to facilitate technicians to analyze and solve users' problems in the process of using smart TVs, and to reduce after-sales maintenance costs, it is necessary for the present invention to propose ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04N21/472H04N21/258H04N21/65
Inventor 章卫民
Owner SICHUAN CHANGHONG ELECTRIC CO LTD
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