A queuing processing method, device and system
A processing method and service-level technology, applied in the computer field, can solve the problems of reducing the utilization rate and service efficiency of bank high-end service resources, and the inability to provide timely and differentiated services to high-end customers or potential high-end customers, so as to improve the utilization rate and The effect of service efficiency
Active Publication Date: 2017-02-15
CHINA CONSTRUCTION BANK
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Problems solved by technology
However, when banks have limited service resources or have different levels of service areas, simple sequential services or the guidance of the lobby manager cannot provide timely and differentiated services to high-end customers or potential high-end customers, and reduce the utilization rate of bank high-end service resources and service efficiency
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[0051] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.
[0052] In order to solve the problem of low utilization rate and service efficiency of bank service resources, the present invention proposes a queuing service method, device and system to improve the utilization rate and service efficiency of service resources, which are specifically described through the following embodiments.
[0053] See figure 1 , figure 1 It is a schematic flowchart of a queuing processing method provided by an embodiment of the present inve...
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The embodiment of the invention discloses a queuing treatment method, a device and a system, wherein the queuing treatment method comprises the steps of acquiring the card identification code and the property contribution value of a bank card; acquiring a first service class corresponding to the card identification code and a second service class corresponding to the property contribution value from a preset identification code list; comparing the first service class and the second service class to determine the current service class of the bank card; and distributing the queuing service information for a bank card holder according to the current service class, wherein the queuing service information is used for indicating an area where the bank card holder is to be serviced and the service sequence of the area. The queuing treatment method can improve the utilization rate of the senior service resource and improve the service accepting efficiency of high-end customers.
Description
technical field [0001] The invention relates to the field of computers, in particular to a queuing processing method, device and system. Background technique [0002] At present, bank outlets have the problem of few service resources and many customers. It is necessary to reasonably allocate customer service sequences to speed up service efficiency and reduce customer queuing time to avoid customers reducing or transferring their assets due to long waiting times. [0003] In the prior art, bank outlets generally determine the queuing number according to the customer first-come-first-served order, and the customer goes to the corresponding service counter to handle business according to the queuing number. However, when banks have limited service resources or have different levels of service areas, simple sequential services or the guidance of the lobby manager cannot provide timely and differentiated services to high-end customers or potential high-end customers, and reduce ...
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IPC IPC(8): G07C11/00G06Q50/10
Inventor 郭敏鸿郭晓光李泳驱白利君薛红星侯戬杨蔚然
Owner CHINA CONSTRUCTION BANK