Method and device for connecting automatic dialogue tool to third party

A tool and automatic technology, applied in the network field, can solve the problems that the automatic dialogue tool does not know, cannot directly solve the problem, and cannot contact the user with ordinary merchants, so as to improve consulting efficiency, shorten time and cost, and shorten time.

Active Publication Date: 2015-07-22
TENCENT TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the current automatic dialogue tools are mainly used for dialogue entertainment, and for some problems that need to be solved by a third party, the automatic dialogue tools can only give a rough answer and cannot directly solve the problem. At this time, the user still needs to go to contact third party

Method used

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  • Method and device for connecting automatic dialogue tool to third party
  • Method and device for connecting automatic dialogue tool to third party
  • Method and device for connecting automatic dialogue tool to third party

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Embodiment Construction

[0025] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0026] Such as figure 1 as shown, figure 1 It is a flow chart of the first embodiment of the method for the automatic dialog tool of the present invention to access a third party. The method for the automatic dialogue tool mentioned in this embodiment to access a third party includes steps:

[0027] Step S10, receiving the information content sent by the user client, and extracting key information from the information content;

[0028] The software environment of this embodiment may be chat software with automatic dialogue, such as a chat robot. At the same time, you can refer to Figure 8 , the hardware operating environment of the present embodiment may include a background server, which is provided with an account number of an automatic dialogue tool, and the account number of the automatic dialogue tool is use...

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Abstract

The present disclosure discloses a method for connecting an automatic dialogue tool to a third party, including: receiving information content sent by a user client and extracting key information from the information content; querying, according to the key information, for third party information corresponding to the key information, and sending the third party information to the user client; receiving third party information selected by the user client and sending an access request to a third party client selected by the user client; and establishing a communication connection between the user client and the third party client after receiving an access response fed back by the third party client. The present disclosure further discloses an apparatus for connecting an automatic dialogue tool to a third party. According to the present disclosure, a time for searching for a third party by a user is shortened, consultation efficiency of the user is improved, convenience is provided for the user, a great number of customers are also brought to the third party, and a time and costs for looking for customers by the third party are reduced.

Description

technical field [0001] The invention relates to the field of network technology, in particular to a method and a device for connecting an automatic dialog tool to a third party. Background technique [0002] With the development of the Internet and smart terminals, various chat software are becoming more and more popular. In some chat software, in addition to the regular chat with peer friends, it is also possible to chat with automatic chat tools, such as chat robots. The automatic dialogue tool is an automatic reply chat tool, one question and one answer, according to the user's question, the most appropriate answer can be retrieved from the database, and replied to the user, and some frequently asked questions are answered. However, the current automatic dialogue tools are mainly used for dialogue entertainment, and for some problems that need to be solved by a third party, the automatic dialogue tools can only give a rough answer and cannot directly solve the problem. A...

Claims

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Application Information

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IPC IPC(8): H04L12/58G06F17/30
CPCH04L51/02G06F16/252G06F16/2455G06F16/90332H04L67/53H04L67/01
Inventor 罗晶琳廖晶徐天麒
Owner TENCENT TECH (SHENZHEN) CO LTD
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