Remote support system, remote access system, remote assistance system and remote assistance method

Abstract

The invention relates to a remote support system. The remote support system comprises an operation host, a remote assistance server, a storage server, a first interchanger and a first encryption authentication gateway. The operation host, the remote assistance server and the storage server are each connected with the first interchanger and are connected with the first encryption authentication gateway. The first encryption authentication gateway is connected with a remote access system through a private wire network. The remote access system comprises a field controlled host, a second interchanger, and a second encryption authentication gateway. The field controlled host is connected with the second interchanger and is connected with the second encryption authentication gateway. The field controlled host is connected with the private wire network through the second encryption authentication gateway so as to be connected with a remote assistance system. The two systems provide safe remote assistance through the private wire network, and strengthen safe protection of the remote assistance in multiple levels. The invention also provides the remote assistance system and a remote assistance method using the remote support system and the remote access system.

Description

technical field [0001] The invention relates to the field of information security, in particular to a remote support system, a remote access system, a remote assistance system and a remote assistance method. Background technique [0002] In recent years, Internet information security issues have become prominent, especially hacker attacks through the Internet. To this end, the state and various key industry authorities have formulated corresponding information security management and technical requirements. [0003] According to the characteristics of each industry, the focus and technical points of security protection are slightly different, but in the principle of security design, a key content of security protection for enterprise information systems (especially production control systems in key industries) is "partitioning" and "isolation". Isolation through layers of partitions and control of the boundary between the system and the Internet are the technical points of...

AI Technical Summary

Problems solved by technology

However, the enterprise information system that adopts the above-mentioned strict security protection measures has an extremely inconvenient problem: tasks that require external support such as troubleshooting in the operation and maintenance of the enterprise information system, joint debugging before the new system goes online, system security protection evaluation, etc. cannot be performed quickly. Carried out, or due to the number and expertise of on-site support engineers, the on-site work is not sufficient, which affects the quality and efficiency of the work

However, for the important production systems of the country's key industries, remote assistance through the Internet may bring great potential information security risks, and it is not even allowed in the laws and regulations of the country and the industry

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