Voice transmission control method and voice transmission control system
A voice transmission and control method technology, applied in voice analysis, voice recognition, automatic switching office, etc., can solve problems such as difficult design, complex enterprise application system architecture and work process, etc., to reduce design difficulty, simplify system architecture and Workflow Effects
Active Publication Date: 2015-12-02
SHANGHAI XIAOI ROBOT TECH CO LTD
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Problems solved by technology
However, the above improvements make the architecture and workflow of the enterprise application system very complex and difficult to design
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[0062] Although the current enterprise application system can implement functions such as multi-party calling and call transfer based on employees' voice commands, the architecture and workflow of the enterprise application system are usually complicated and difficult to design.
[0063]In view of the above problems, an embodiment of the present invention provides a voice transmission control method, the method uses a voice response device to receive a voice command, and uses a voice control server to recognize the voice command, and then generates corresponding control information, by The control information controls the voice response device to perform corresponding operations, thus simplifying the system architecture and work flow for voice command transmission control. Moreover, setting the control information as Voice Extensible Makeup Language (VoiceExtensibleMakeupLanguage, VXML) control information can effectively reduce the design difficulty of controlling the transmis...
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The invention discloses a voice transmission control method and a voice transmission control system. The method comprises the following steps that: a voice response device receives a voice instruction, and transmits the voice instruction to a voice control server through a network data transmission channel; the voice control server identifies the voice instruction, generates corresponding VXML (Voice Extensible Makeup Language)control information based on the identification result, and transmits the VXML control information to the voice response device through the network data transmission channel; and the voice response device executes corresponding operations according to the received VXML control information. By application of the method, system architecture and working procedures of a communication system can be simplified, and difficulties in a design of the communication system can be reduced.
Description
technical field [0001] The invention relates to the technical field of voice transmission, in particular to a voice transmission control method and system. Background technique [0002] Currently, enterprise application systems may include enterprise communication platforms and UC systems. Through the enterprise communication platform and UC system and other systems, it can provide convenience for employees. For example, enterprise employees can make calls to each other through the enterprise communication platform, and hold multimedia conferences through the UC system. [0003] When using the enterprise communication platform or UC system, employees need to search the address book to obtain the target phone number, and then manually input the acquired target phone number into the enterprise communication platform or UC system to communicate accordingly. [0004] In order to make the enterprise application system more convenient to use, the enterprise application system is...
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IPC IPC(8): H04Q3/00H04M3/42G10L15/22
CPCH04M2201/40H04M3/4938G10L15/22G10L2015/223G10L25/33H04M1/645H04M1/651H04M3/53308H04M3/53333H04M3/53366H04M2201/39H04M2201/405H04M2201/41
Inventor 李波陈迪朱频频
Owner SHANGHAI XIAOI ROBOT TECH CO LTD