Anomaly information acquisition method and apparatus

A technology of abnormal information and acquisition method, applied in the field of abnormal information acquisition methods and devices, can solve the problems of limited storage space of terminal equipment, difficult for engineers to solve, and problems that cannot be reproduced, so as to reduce network transmission burden, reduce storage pressure, and reduce Effects of small storage pressure

Inactive Publication Date: 2016-03-16
XIAOMI INC
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

Many problems in terminal equipment are often impossible to reproduce, or it is difficult for engineers to solve. Among them, the most difficult problem to solve is: there is a problem with the underlying software running in the terminal equipment
However, the storage space of the terminal

Method used

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  • Anomaly information acquisition method and apparatus
  • Anomaly information acquisition method and apparatus
  • Anomaly information acquisition method and apparatus

Examples

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Embodiment Construction

[0078] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present disclosure as recited in the appended claims.

[0079] figure 1 It is a flow chart showing a method for acquiring abnormal information according to an exemplary embodiment, and the method is applied to terminal devices, such as smart terminals such as smart phones, tablet computers, and smart wearable devices. Such as figure 1 As shown, the method for obtaining exception information includes the following steps:

[0080] In S110,...

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Abstract

Embodiments of the present disclosure disclose an anomaly information acquisition method and apparatus. The method comprises: firstly, a terminal device acquires a target anomaly type; and in the process of using the terminal device, if an anomaly generated on the bottom layer of software is detected and the generated anomaly belongs to the target anomaly type, acquiring target anomaly information corresponding to the target anomaly type and uploading the acquired target anomaly information into a server. Therefore, at the moment when the anomaly generated on the bottom layer of the software is detected in the using process of the terminal device, the target anomaly information required for debugging the anomaly problem can be uploaded to the server. By utilizing the anomaly information acquisition method, necessary information required for debugging the problem of the bottom layer of the software can be effectively acquired; and targeted acquisition of the anomaly information provides great assistance forsolving the anomaly problem of the bottom layer of the software of the terminal device.

Description

technical field [0001] The present disclosure relates to the field of computer technology, in particular to a method and device for acquiring abnormal information. Background technique [0002] With the popularity of terminal devices (for example, smart phones, tablet computers, smart wearable devices, etc.), the stability of terminal devices has become an indicator that users are most concerned about. Many problems in terminal equipment are often irreproducible, or difficult for engineers to solve. Among them, the most difficult problem to solve is: there is a problem at the bottom of the software running in the terminal equipment. [0003] When a terminal device crashes due to a problem at the bottom of the software, a lot of debugging information is needed. However, the storage space of the terminal device is limited. As time goes by, the new debugging information will overwrite the old debugging information, resulting in the loss of the debugging information, which in t...

Claims

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Application Information

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IPC IPC(8): G06F11/30
CPCG06F11/302
Inventor 甘晓霖朴英敏杨振宇
Owner XIAOMI INC
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