Anomaly information acquisition method and apparatus

Abstract

Embodiments of the present disclosure disclose an anomaly information acquisition method and apparatus. The method comprises: firstly, a terminal device acquires a target anomaly type; and in the process of using the terminal device, if an anomaly generated on the bottom layer of software is detected and the generated anomaly belongs to the target anomaly type, acquiring target anomaly information corresponding to the target anomaly type and uploading the acquired target anomaly information into a server. Therefore, at the moment when the anomaly generated on the bottom layer of the software is detected in the using process of the terminal device, the target anomaly information required for debugging the anomaly problem can be uploaded to the server. By utilizing the anomaly information acquisition method, necessary information required for debugging the problem of the bottom layer of the software can be effectively acquired; and targeted acquisition of the anomaly information provides great assistance forsolving the anomaly problem of the bottom layer of the software of the terminal device.

Description

technical field [0001] The present disclosure relates to the field of computer technology, in particular to a method and device for acquiring abnormal information. Background technique [0002] With the popularity of terminal devices (for example, smart phones, tablet computers, smart wearable devices, etc.), the stability of terminal devices has become an indicator that users are most concerned about. Many problems in terminal equipment are often irreproducible, or difficult for engineers to solve. Among them, the most difficult problem to solve is: there is a problem at the bottom of the software running in the terminal equipment. [0003] When a terminal device crashes due to a problem at the bottom of the software, a lot of debugging information is needed. However, the storage space of the terminal device is limited. As time goes by, the new debugging information will overwrite the old debugging information, resulting in the loss of the debugging information, which in t...

AI Technical Summary

Problems solved by technology

Many problems in terminal equipment are often impossible to reproduce, or it is difficult for engineers to solve. Among them, the most difficult problem to solve is: there is a problem with the underlying software running in the terminal equipment

However, the storage space of the terminal device is limited. As time goes by, the new debugging information will overwrite the old debugging information, resulting in the loss of debugging information, which in turn leads to the failure to collect effective debugging information to solve the underlying problems of the software.

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