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Method and device for collecting and reporting logs

A technology of logging and configuration information, applied in the computer field, can solve problems such as inability to solve user business problems, program exceptions, etc., to achieve the effect of improving user satisfaction and user experience, quickly locating problems, and improving user experience and

Inactive Publication Date: 2016-05-11
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, the exception reporting system is widely used. When an exception occurs on the client side, the exception stack information is saved and reported to the server. Developers use the exception stack information to analyze and solve the problem, but this method can only solve program exceptions. problems, and cannot solve normal user business problems

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  • Method and device for collecting and reporting logs
  • Method and device for collecting and reporting logs
  • Method and device for collecting and reporting logs

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Embodiment Construction

[0023] Exemplary embodiments of the present invention are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present invention to facilitate understanding, and they should be regarded as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

[0024] figure 1 is a schematic diagram of main steps of a log collection and reporting method according to an embodiment of the present invention. Such as figure 1 As shown, the log collection and reporting method of the present invention mainly includes the following steps S11 to S13.

[0025] Step S11: Receive the configuration information of the log attribute sent by...

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Abstract

The invention provides a method and device for collecting and reporting logs. A problem fed back by a user at a client side can be solved simply and conveniently; for a problem module provided by the user, the logs are opened; behaviours of the user are recalled; a scene when the problem occurs reappears; and thus, a research and development person can rapidly locate and solve the problem. The method for collecting and reporting the logs disclosed by the invention comprises the following steps: receiving configuration information of log attributes sent by a server, and updating system configuration according to the configuration information; recording the logs according to a log collecting rule; and reporting the recorded logs to the server according to a log reporting rule.

Description

technical field [0001] The invention relates to the technical field of computers, in particular to a method and device for collecting and reporting logs. Background technique [0002] Today, with the rapid development of the mobile Internet, mobile clients have become an important window for service providers in various industries to face users. Once the mobile client is released, it often encounters some complaints, suggestions and feedback from customers. Through the simple description of customers, it is difficult for developers to reproduce the problems raised by customers, and it is also difficult to solve the problems raised by some customers. . [0003] Logs are one of the most important means for developers to reproduce and solve problems. However, due to traffic and security issues, online logs are closed. At present, the exception reporting system is widely used. When an exception occurs on the client side, the exception stack information is saved and reported to...

Claims

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Application Information

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IPC IPC(8): H04L12/24
CPCH04L41/069H04L41/0631
Inventor 李树前王领智李伟奇
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD