A multifunctional queuing and calling system

Abstract

The present invention provides a multifunctional queuing and number calling system, comprising: a server, a number taking terminal, a number calling terminal and a voice announcer, wherein the number taking terminal, the number calling terminal and the voice announcer are all connected to the server; The number-taking terminal is used to generate the queuing serial number according to the customer's business handling request, to retrieve and print the list of materials required for business handling, and for the business handling items containing ID cards in the material list, to automatically read the ID card at the request of the customer. Get the ID card information, and send the ID card information and the queuing serial number to the server; the server generates a queuing serial number list according to the business content and time order of the received queuing serial number, and responds At the request of the calling terminal, the corresponding queuing serial number is sent to the voice announcer to call the customer. It has the positive effects of improving queuing efficiency and convenience.

Description

technical field [0001] The invention relates to the technical field of queuing management, in particular to a multifunctional queuing and calling system. Background technique [0002] With the development of technology, the queuing management of people in various places is becoming more and more in-depth and comprehensive. For example, in banks, mobile business halls and other places, there are generally different business handling areas. Customers in the business handling area queue up for taking numbers. In order to improve queuing efficiency and maintain a good order, the queuing management system in the prior art is composed of a server, a number taking machine, a number calling machine and a voice announcer. Personnel who need to handle business Take the number to get the queuing serial number. The teller uses the number calling machine to call the number in sequence. Finally, the voice announcer broadcasts the content of the number and then completes calling the custom...

AI Technical Summary

Problems solved by technology

[0002] With the development of technology, the queuing management of people in various places is becoming more and more in-depth and comprehensive. For example, in banks, mobile business halls and other places, there are generally different business handling areas. Customers in the business handling area queue up for taking numbers. In order to improve queuing efficiency and maintain a good order, the queuing management system in the prior art is composed of a server, a number taking machine, a number calling machine and a voice announcer. Personnel who need to handle business Take the number to get the queuing serial number. The teller uses the number calling machine to call the number in sequence. Finally, the voice announcer broadcasts the content of the number and then completes calling the customer to the counter or window for business processing. However, the existing business processing process will Business personnel are required to prepare a variety of materials needed to handle business, such as ID cards, etc. Customers often ask the staff to find out the materials they need to bring, and when they arrive at the window for business after queuing for a period of time, they find that the materials are not complete. When the time comes, the business process will be suspended, thus wasting time and reducing efficiency

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